Poor quality products, bad customer service This company doesn’t stand behind the products it sells. If there is an issue with your faucet or shower unit, you’re stuck with the poor quality goods and out the money. I bought three vanity faucets and all three of them were faulty from within the housing assembly. 360Faucets will not refund me or replace the units. I’ve provided them photo and videos of the faucets issues. I suggested they receive the faulty units back so that they can investigate why they’ve failed. But they don’t care. I feel sorry for the other customers who have installed them and have them leaking under their sinks. The shower unit when unpacked had a crimp in the edge of the metal, they wouldn’t exchange it. We also bought a kitchen sink faucet. Never bothered to install it after all the issues with with the vanity faucets leaking. Bad quality products, terrible customer support, no returns or refunds. Buyer beware!

Terrible customer service Terrible customer service. I purchased a shower system and tried to get answers regarding the safety valve before installation. I hot no respfrom the company after multiple tries so I returned the item.

Zero Fs given by company Company día not stand by their garbage nor do they answer when needed. Chances are you will be blocked. DO NOT BUY.

An Awesome Experience! Zen Falls Shower is the best have ever met and I'm recommending it to the world. Their humility is second to known. They are the best!

Customer service is quick to respond… Customer service is quick to respond and take care of your needs efficiently, and the shower head is top quality. Would do business again!