Nancy K
GBToday I am speaking about Tonya… Today I am speaking about Tonya Sherrill. I had a conversation this morning with this very pleasant employee with LDR about confusion I had about our account. Tonya was a breath of fresh air when I was speaking to her as she was explaining to me in such a positive and energetic way she has about herself. She truly is a dynamic employee to have and definitely shows her maturity and respect for customers. Nancy K with Rural Electric
Quick Space
GBGreat communication Great communication on deployment of units and pickup once job is finished. Love doing business with LDR!
Michelle Mingesz Patton
GBThe biggest issue that needs addressed… The biggest issue that needs addressed is communication! One phone call and one email TO THAT SAME PERSON confirming a price is enough! We are a busy office and when 3 people receive a call and then emails are sent, the orders are duplicated. This is extra cost and AGGRAVATION to our people. I think your orders need to be handled by ONE PERSON. Not 2 or 3 in your office!!!!! Please consider a revision of your work flow to save time and money on both of our ends. Thanks, Michelle Office Manager
Amy
GBWe are a portable toilet company that… We are a portable toilet company that does business with LDR. The things that they need to improve on is the communication within their office. I don't think it's necessary to receive two phone calls from two different people following the first phone order and email to confirm the order. The first phone call and email should be enough! This is our busy time of year and with only one person in our office, we don't need the overflow of additional phone calls when the order was already placed with the first call.
Mike Lloyd
GBWorst service ever They are very quick to charge your credit card, but very slow with picking up dumpsters and portable potty units when you tell them you're done. Then they continue to charge you swap fees and dry run fees even after units have been removed from site for weeks. When you call their customer service they give you the run around and transfer you to accounts dept which ends up being just a voice mail.