Dissatisfied
GBPurchase elsewhere Horrible customer service. Would not use this store again and tell as many people as I can about the rude owner. The Hunter-Douglas Lumineers were defective, not once, not twice, but three times. Owner ended up hanging up on me. Listen, I didn't make the Lumineers and with the price paid, they should have been stellar and were not.
Deb L
GBDove has gone above and beyond to… Dove has gone above and beyond to assist me with a broken shade that was past the warranty. After the shade broke a number of times (hardware issue) they contacted Hunter Douglas and are providing me with a replacement shade. Dove continues to provide excellent customer service after installation.
EILEEN ZANER
GBLaminate Flooring It was a little confusing at first. First one man met us at the door, he turned us over to a second man, who then turned us over to a wonderful lady that did all the work. She was on time to calculate the amount of flooring we needed. The installers were respectful and did a great job. The first man came to inspect the job. I was able to obtain a lot of information from the booklet given to me e.g. how long the warranty was for and care of the laminate. As a whole we’re very happy with the floor and glad we used Dove Interiors.
Tom & Barbara
GBWidow treatment department is outstanding but stay away from flooring. My review is of the flooring department only. They missed the date they were to deliver the flooring. Then the following day they were hours late. It took over 12 hours for a 2 man crew to install 300 sq ft of vinyl planking. We had no idea they would be in our house until 7:30 pm. It seemed 1 was a skilled installer while the other was a helper. Neither spoke english. Apparently they didn't have what is normally used to clean the floor after installation and were getting ready to leave when I insisted they do something to clean the floor. With a shrug of the shoulders 1 of the men took a sponge and some water and cleaned what he could. They left us with a livingroom floor covered with grit and dried glue. I cleaned what I could that night. The next day I got tired of waiting for the supervisor (?) to call to check on how the job went, and called him at 11:30. He made arrangements for a cleaning company to come and clean the floor. Then the tropical storm Hermine hit so we ended up living in this dirty mess from Wed. until Tues. I never did hear from Dove's install supervisor as to how things went. Today Dove called to get my final payment. When I expressed my dissatisfaction with the job it was obvious that all they wanted to hear was if the floor was installed correctly. When my answer was yes all they wanted to hear was when and how the payment was to be made. Not even an apology. No attempt to make things right. I usually try to give my business to local business but Dove Interiers have seen the last of me. FYI, in the past I had flooring installed in another house and I used Empire Flooring. I should have used them again.
Kathey Robey Lewis
GBLove Dove! We have been very pleased with Dove Interior on previous projects, and this time was no exception. We just had Norman Shutters installed. Christine was great with providing information and her exact measuring. Javier did the installation and was fantastic. He was friendly, hard working, and wanted to make sure everything was perfect. He even took the time afterwards to explain how to change the spring tension, how to clean them, and even the best way to tilt them, I really appreciated that. Great people and great products.