EILEEN ZANER
GBLaminate Flooring It was a little confusing at first. First one man met us at the door, he turned us over to a second man, who then turned us over to a wonderful lady that did all the work. She was on time to calculate the amount of flooring we needed. The installers were respectful and did a great job. The first man came to inspect the job. I was able to obtain a lot of information from the booklet given to me e.g. how long the warranty was for and care of the laminate. As a whole we’re very happy with the floor and glad we used Dove Interiors.
Tom & Barbara
GBWidow treatment department is outstanding but stay away from flooring. My review is of the flooring department only. They missed the date they were to deliver the flooring. Then the following day they were hours late. It took over 12 hours for a 2 man crew to install 300 sq ft of vinyl planking. We had no idea they would be in our house until 7:30 pm. It seemed 1 was a skilled installer while the other was a helper. Neither spoke english. Apparently they didn't have what is normally used to clean the floor after installation and were getting ready to leave when I insisted they do something to clean the floor. With a shrug of the shoulders 1 of the men took a sponge and some water and cleaned what he could. They left us with a livingroom floor covered with grit and dried glue. I cleaned what I could that night. The next day I got tired of waiting for the supervisor (?) to call to check on how the job went, and called him at 11:30. He made arrangements for a cleaning company to come and clean the floor. Then the tropical storm Hermine hit so we ended up living in this dirty mess from Wed. until Tues. I never did hear from Dove's install supervisor as to how things went. Today Dove called to get my final payment. When I expressed my dissatisfaction with the job it was obvious that all they wanted to hear was if the floor was installed correctly. When my answer was yes all they wanted to hear was when and how the payment was to be made. Not even an apology. No attempt to make things right. I usually try to give my business to local business but Dove Interiers have seen the last of me. FYI, in the past I had flooring installed in another house and I used Empire Flooring. I should have used them again.
George Hall
GBCarpet installed by professionals A Salesman from the store accompanied the carpet installers in the morning and supervise the removal of all the furniture in the room. The old carpet and pad were removed and a new carpet and padding were installed. The installers did a great job and cleaned up all of the debris. The salesman then returned to the house and did a walk-through with me to see if I had any complaints or there was anything else they could do. I would not hesitate to use this company again for future carpet installation.
Dissatisfied
GBPurchase elsewhere Horrible customer service. Would not use this store again and tell as many people as I can about the rude owner. The Hunter-Douglas Lumineers were defective, not once, not twice, but three times. Owner ended up hanging up on me. Listen, I didn't make the Lumineers and with the price paid, they should have been stellar and were not.
Debbie Brewerton
GBGreat installers We were very happy at the quality of our carpet and the workmanship of the installers. They were very careful with my furniture and did a awesome job installing our carpet. The supervisor was there in ensure everything went well and returned to check out the finish product.