Jan
GBThe pick up and delivery of my furniture was great. Excellent moving crew!!!!! The pick up and delivery of my furniture was excellent. They were careful, patient and very efficient. Both the pickup foremen and delivery foremen, Mike and crew were great. However, the process for payment of services is very confusing and difficult. First down payment was simple with debit card, but the company does not inform you that the remainder of the payment upon pickup and delivery must be in cash or USPS money order, or wire the money a day before. You don’t get this information up front. So if you pay in installments it is a nightmare and the company excepts no other payment forms. They need a better form of payment and they need to explain the details of payment upfront.
Tristin Greenfelder
GBWe have engaged their services for two… We have engaged their services for two moves within the past couple of years, primarily due to their exemplary reputation for reliability, trustworthiness, and efficiency. The oversight of each move by a competent team of office managers ensures seamless operations, with their valuable suggestions further enhancing the process. Despite potential changes within the moving team, the standard of service remains consistently high—marked by promptness, attentiveness, and meticulous handling of our belongings. While their pricing may exceed that of other providers, the discernible difference in quality justifies the investment. Rest assured, we will be contracting their services for our forthcoming relocation.
Jack H
GBAVOID THIS SCAM COMPANY AVOID THIS SCAM COMPANY! A terrible experience from start-to-finish. This company is a huge scam (convenient that they name their business so close to the reputable national company United Van Lines). They kept our deposit and never gave us move dates and refused to refund us. Additionally, they would only take e-checks for the deposit and told us that the remainder of the money that was due was to be paid in CASH or money orders! If that's not a huge, huge red flag, I don't know what is. Please be careful with these people. The customer service agent was gruff and yelled at us as she monologued her well-rehearsed spiel (you could tell she's had to do this dance in the past from other scammed customers).
Selena Lambert
GBA big family and dogs might find moving… A big family and dogs might find moving difficult, but this company made it easy. We got great advice from the front desk man, and we talked about our needs, as well as the needs of our dogs. The packing crew was punctual, but they also thought about our kids and pets.
Roddy
GBHeck no Heck no. 26k and 90% of our belongings were damaged. When we called they said you signed and should have known. You get 60 cents per lb of damage so thousands of dollars worth of damage get you a couple hundred bucks through the “million dollar” insurance. Worst interstate move ever, worst customer service ever. Deceptive and bait and switch company. Do yourself a favor if you’re moving long distance and get pods, pay local movers to stack them if you don’t want to do it yourself and then have them ship it and repeat. It will cost you a quarter of what we paid.