The friendly and courteous attitude of… The friendly and courteous attitude of the J & J Vanlines Long Distance Moving Services team made a daunting move feel like a breeze.

Excellent service Excellent service! Movers were polite and pro. It was a temporary move, and no company checked on me during a move before. When I find a permanent home, I'll call J&J Vanlines again.

They are Brokers and will lie to get… They are Brokers and will lie to get your business then hand you off to another mover whom you do NOT know! Worse experience ever! First J & J, miscalculated the size of truck needed even though the inventory list was gone over many times and pictures sent to our sales person with clear details of EVERYTHING needing to be loaded. We specified that we wanted (and would pay more) for a dedicated truck that was not shared with another mover. J & J advised the size of truck needed based on our inventory list. 2nd- we specified that the truck needed to go directly from the move-out location to the move-in location without putting anything in storage. They were made aware that we would be driving out right away to meet them at the new house in PA. We were told by dispatch that we had plenty of time as the movers were only allowed to drive a certain number of hours each day and we would surely beat them there. However, another company- TOP TIER MOVING showed up without the agreed upon 24 hr notice. The truck THEY selected was way too small and we were left with 1/2 our household unloaded on the truck at 9 pm. The movers insisted that WE had specified 26’ truck so our loss. That is a LIE! that would go directly from the We specified that it was not to be unloaded, put in storage, and reloaded. THEY selected the size of the truck based on the inventory list. We were devasted- not knowing what to do. We attempted reaching J and J and then asked for the name of the owner at Top Tier. The mover foreman would not give us a name! He finally got someone on the phone named “Chris” (who said he was the owner and refused giving us a last name). This person was rude and totally unhelpful. So we were left crying in our driveway as they took off. I refused signing the bill of lading because it was illegible and I was under great duress with the entire situation! They then drove from SW Colorado to NE PA straight through in less than 3 days so that we could not be at the house when they arrived. We rented a uhaul the next day and hit the road with as much of the left over as we could and I stayed to put the rest in storage myself. There was no way for us to beat them to the new house so when they arrived there we were threatened with either getting someone there with cash to meet them or it would go in storage. It was all a nightmare! They had also agreed to take an American Express charge as part of our contracted deal and refused at the last minute because I signed the bill of lading “under duress”- note , the bill of lading was illegible!! The 3 man Hispanic crew (only 2 spoke English) broke antiques, dressers, lamps and did not assemble items that were promised except one bed which fell completely apart when we got in it. Boxes were clearly marked for location and they were NOT put where they belonged. We are seniors and were very careful about asking the right questions to make sure this went smoothly. It cost us over $15,000 more to get our move made in addition to what we paid J & J- which did not include any damages to our furniture!! J & J refused to take communication once they got the deal and turned everything over to the other company even though we made numerous calls to “Ethan” our sales person. No calls were ever returned! Every detail we worked out with J & J was not met and it was lies from the beginning. BEWARE. THIS COMPANY IS A FRAUD AND IS A BROKER although they have a nice sales pitch making you think they are not brokers. YOU DON'T KNOW WHO WILL SHOW UP FOR YOUR MOVE IF YOU HIRE THEM. It is a shame people can get ripped off like this- and a worse shame that companies get away with this type of treatment to clients.

From planning to execution From planning to execution, the team showed great professionalism. They planned and executed swiftly. Throughout, all staff were polite and took care of my things well.

Our experience with J&J Vanlines was… Our experience with J&J Vanlines was fantastic! Guys were super friendly. Move was quick, easy, painless. No items broke. Both loading and unloading teams were great. They took apart and wrapped everything to avoid damage. Highly recommended!