Nothing special I was fortunate that they had shipped two sets of pole as one package didn't contain all the part. Putting the unit together is a challenge if you have little amount of space around the unit. Besides that it is a shelving unit

Poor packaging and shipping, fair customer service. Good product. Although the product is good and the price is right, there were no assembly instructions or parts list in the box and the packaging provided little to no padding, so one shelf was bent as a result. Additionally, the long box the posts/legs were in had been split in half and the shipping service had to tape the parts together inside the two halves of the box. I contacted customer service and asked for an email address so I could send photos of the damaged packaging and shelf. I also requested that I receive a reply with a parts list and/or instructions attached so I could make sure no parts were missing. The customer service representative obliged, but that's as good as the customer service got. I asked for the replacement shelf to be overnighted because I needed it right away. I tried to confirm numerous times in both telephone and email communication that this would be done, but the representative only ever said they'd do their best to get it to me ASAP. It arrived 3-4 days later. Furthermore, I was asked to leave the damaged packaging and damaged shelf out for FedEx to pick up. When we arrived home that evening, the shelf was gone, but FedEx left the box in the pouring rain, to become a mushy mess on our lawn.

Easy purchase. Thanks for the easy purchase & quick shipping.

Purchased from them twice I couldn't be happier. The first order had a couple of parts missing and they sent them out the day I contacted them. Had the parts very quickly. Second purchase was great flawless. Will order from them again.