Thank you so much! I was impressed by the clarity of communication before, during, and following my move. Great care was taken to update and adjust estimated costs in accordance with my changes in inventory. Constant contact offering tips and helpful instructions facilitated the moving process. The truck crew was exceedingly cordial, careful, and efficient. Their professionalism was evident throughout. I had total confidence in the crew and greatly appreciated their competent execution of the service provided.

Well Done!! They went above and above in their service to us by meticulously organizing our move and attending to our needs on the big day. I wasn't concerned about the move itself, but dealing with attorneys and other experts was a roll of the dice. They are the best of the best.

Not paying $4600 for 1/4 of a trailer! Our original estimate was $4526.32. This included 21 items of furniture: beds, dining table with chairs, sofa, bookcases etc. and 30 boxes. We were required to put down a deposit which we paid $2421.80 up front. When the movers arrived and were shown the items on the list that were needing to be loaded, the new estimate was another $7000-$9000 on top of the original $4626.32. I called the customer service number for Prime Van Lines and asked how there could be such an excessively large discrepancy in the estimate vs the actual rate. I didn’t really get any answers, only an apology that they didn’t estimate correctly. The space they allotted on the truck for all of the listed items was about ¼ of the trailer. In reality I would only be able to get 3-4 pieces of the furniture and about 10 small boxes in that space. I fully understood that the estimate was just that and knew that the price could go up even though I was assured multiple times that they typically overestimate by 3x to ensure there would be no large variation in price. In the end I had to make the decision to forfeit the deposit because I wasn’t going to pay double the agreed upon price for the move. The contracted movers (who were very patient and professional) stated that they often see this happen and warned me that the broker company would most likely try to call me and get more money. I received 2 follow up calls from Prime to try to convince me to allow the movers to return and complete the move at the exorbitant new price and invited me to call them back for any future needs. I will not be using or recommending this company.

High Quality Packing Supplies.. Thanks to PrimeLine Van for offering such high-quality supplies that made my office move easy. Their boxes, bubble wrap and tapes were of good quality ensuring my belonging stayed intact throughout the process.

Recommended! Prompt. Courteous. Professional and friendly. Charged me less than quoted because they really hustled and got the job done. Excellent client service. I have no seen such perfection in any movers before. They are too good for words and I actually mean it.