Unprofessional, not trustworthy Where to begin ? Estimator on first visit was ver professional, thorough, but thats where it stops. Driver / Team Leader could not be trusted. He marked most of our high value items as DAMAGED on packing date. Problem was they were NOT damaged. He seemed to want to protect himself if the items WERE damaged in transit. The description of items on packing was not brought to our attention, thus we did not catch the high value items that were not described correctly. This caused problems with high value items that WERE damaged in transit. Documentation is poor. Customer gets 4th or 5th copy which is illegible Delivery crew inexperienced, sloppy, unprofessional. Seemingly these were temporary employees who were poorly trained. One clogged a toilet at our new condo and said nothing about it. Disgusting !

I have moved 12 times in my life, and United is the worst I have moved 12 times in my life, and United through Mesa Moving and Storage my worst experience ever. Their customer service was insensitive, and arrogant. They lost items in transit, and did permanent damage to some of our items. While they were able to repair some items, the items they were unable to repair should have been paid for through insurance. Instead they gave us a measly $575, where they should have provided nearly $5000 for the items that they lost and count not repair. The United insurance department could not have cared less, and did all they could to properly compensate us, even when I offered a settlement of less than half of what we were owed. I would not recommend United Van lines to anyone, as they are careless, and do all they can to avoid reimbursing you for damaged or lost items. They will also do all that they can to refute bad reviews, but I can assure you that my experience was quite distasteful and sad.

I Ican only you about my recent move with United I can only tell you about my recent experience with United. I had a few furniture pieces damaged which they did repair. Problem came with a nearly new vacuum which they agreed to repair. Their driver, who was in chargh kept telling me the repair shop was waiting for parts, but then told me that I had purposely given them "a piece of junk" that could not be repaired and I was just trying to get more cash from them. Stay away is my advice

PLEASE Read!! PLEASE, do NOT sign a contract with United Van Lines (UVL), or any of their Agents, to avoid the horrific experience my family has endured. We moved from the Los Angeles area, to the Las Vegas area. We decided on United Van Lines (UVL) based on the presentation made stating the services they would perform and the insurance coverage they offered. We paid for a insurance policy stating: “YOU HAVE CHOSEN THE FULL VALUE PROTECTION. Our records show that you have chosen the FULL VALUE PROTECTION option and that you have agreed that our liability to you for loss and damages will be to repair or replace those goods, up to a maximum of $125,900.00 with $0.00 deductible.” UVL crews packed the household goods on September 9, 2020. The household goods were loaded on a UVL/Golden Eagle Moving Van on September 10, 2020. The furniture and belongings were unloaded at the Las Vegas address, by UVL crews, on September 15, 2020. After the unloading and our inspection during the unpacking, we found damaged and destroyed items totaling an estimated $15,000.00. After notifying UVL and requesting an inspector to review and inspect the damages, UVL asked us to send pictures of the damaged and destroyed furniture, which we promptly sent to UVL. UVL NEVER sent anyone to inspect the damages. We located and hired a Claims Inspector in the area, to document and verify all damages and destroyed furniture pieces. The inspection report and estimates to repair and replace the damaged items, were sent to UVL Claims Team, for their convenience, to resolve the damage claims. After seven (7) months of numerous e-mails and telephone calls to UVL, we received a settlement check in the amount of $1,397.99 to reportedly settle our damage claim. UVL's offer to settle the claim is about 9% of the total loss incurred. We strongly suggest that everyone AVOID UNITED VAN LINES for any moving services. United Van Lines is in “Breach of Contract” and legal remedies must now be considered.