Thank you for helping us Shawn helped us to schedule and and arrange the movers. Robert was the manager in the mover team. He and his crew arrived 5 min earlier. They did a fantastic job. By the way, Robert was very strong and powerful.

Rio Ran dry I purchased two movers for two hours to move my most valuable furniture- seven items in all. They sent one person who was doing is best to get it done in two hours appreciated but not fully completed. In the end he dragged and tossed items in the pod he left gaps and made spaces inaccessible. He took my moving pads off and said he had to take out the drawers to move the items. Not necessary with two people. He damaged the runners when taking the drawers out and eventually was tired and careless. I asked him to leave at time because it was clear to me he was not concerned with my items. Not trained movers but eager.

Missing items - won’t get refunded I moved with Rio Moving in July 1st. Everything seemed to be going well, even with delays since the movers notified me, until we were headed to the 2nd place. I specifically asked the movers if they would like confirmation of the drop off location and they said no. Half an hour later (new place was 15 minutes away) I had to ask where they were and they said they would be another 10 minutes since GPS sent them the wrong way. They unloaded and said the move was longer than it actually was, but I felt bad as they moved me in the rain and down a terrible flight of stairs from my pick up location. So I paid them more knowingly, and did not report this or the extra time it took them to get to my drop off location since I thought it was just an irritating mistake. However, later I realized the movers had taken my landlords moving mat, and also 4 shelves that go inside of one of my bookcases. I contacted the moving persons and was told they would bring the mat the next day. I still haven’t gotten my landlords mat back. I ended up emailing rio moving’s email and they refused to believe me about the bookcase shelves being missing. They confirmed with the movers that their truck was empty at the end of the move, but my shelves are no where to be found. My old landlord even did two walk throughs through my old place to confirm!! I even had to send pictures of my things packed up (lucky I did this) and sent them a video of my empty old apartment showing the movers had them in their truck for the move at some point. I have still been trying to contact the movers themselves and rio moving about these for a refund, with no responses. Please do not use them at all.

Horrible company!! Unprofessional!! The 2 movers we scheduled never showed up so Brent supposedly sent 2 new guys to move my daughter and only one showed up to load truck. Supposedly both movers were supposed to meet my daughter at her new apartment and they never showed up after he was paid in full!! Terrible customer service; no one answered the phone!! I would not recommend this company to my worst enemy!! 🤬🤬🤬 Now I will tell you that I spoke with Rio Movers this morning and they gave a full refund plus. I am happy by the way they handled my situation!! Thank you!!

Don't use they are Scammers and liars Don't use they are Scammers and liars. Look up the reviews on Yelp and other apps.All 1 star reviews. Also look at BBB reports, nothing but complaints about how they lie and Scam. Run as fast as you can