Awful Communication, Slow moving time My entire move with this company has been nothing short of a nightmare. The moving carrier which they assigned for my move has been extremely rude, unprofessional, and has not met any delivery date that they have told me in the 3+ weeks they have had my stuff. I still have no clear answer on when I will be receiving my belongings, where my belongings are, or why I have not received them on any of the dates I had been given. The company that brokers coordinate for the move I believe is a reflection of United Movers and Storage, and unfortunately this has been the worst moving experience I have ever had. There are also a lot of hidden and pop-up fees, such as a $450 "shuttle" fee because they claimed they could not fit the moving truck into my previous apartment's streets. I have had to initiate every single point of communication with the moving company and they do not answer emails, or voicemails. I now have lawyers involved as we are nearing the date where it would be considered breach of contract. Please stay away if you do not want your move to be more stressful than it needs to be, and if you want your belongings in a reasonable time.

Awful company Awful company - do not go anywhere near them. They promise set collection and delivery dates on the phone its then like a lottery. Staff unhelpful and very rude. They just sub-contract out and don't care after they get their deposit.

These Guys Are Criminals This company is nothing more than a crook. I wish I had seen these reviews before depositing $1,100 on July 26th 2023. My contract called for a pickup on the 3rd or 4th. On the 4th, I called to find out status, they called back and said driver to arrive on the 5th. Then the 6th... After leaving multiple messages to customer support, sales, logistics etc I kept getting delayed. Finally I made commitment to cancel yet no one called back. Consumers beware of this company. They are frauds. They said they were a moving company- they lied. I found out that California Consumer Affairs cannot do anything because these frauds are brokers from Florida. I've since filed a complaint with BBB, Consumer Affairs and my Bank for Fraud and Non Performance. Do not make the same mistake like me and others who have filed a complaint. RUN from these POS!

United Movers and Storage ripped me off… United Movers and Storage ripped me off for $2,000. I booked a moving date with them only to find out they were not DOT verified. Withing 24 hours I called back to cancel the move and since then they have blocked my phone number and emails. I sent a certified letter to them. a complaint to the BBB and department of transportation both federal and in the State of Florida. DO NOT USE THIS COMPANY

Not a Mover - A Broker | No Support for Damages and Delays Unfortunately, my experience with United does not resemble the other reviews. Only the sales pitch was delivered perfectly. 1) Took 54 Days to move from Salt Lake to Cincinnati. 2) Items not picked up in Salt Lake for 6 weeks after pickup from my home. 3) Items on "shared truck" not marked by customer, resulting in missing items. (The movers delivering my items were not provided any list and the first item off the truck was not mine). Missing items included key parts for bed, making bed unusable upon delivery. 4) Items not protected on truck with blankets resulting in significant damage to bedroom and dining room furniture. 5) When damage reported to United, they "passed the buck" to the third-party service provider they contracted for my move. They have taken no customer service measures other than refer me to a third-party I did not select for the move. **** This is a broker, not a mover. Don't pay a premium for poor service or accountability if damage occurs. They contract with third-party providers, so go with a company that owns-the-trucks and can support any issues that occur. *******