Second time I have called this firm Second time I have called this firm. They respond promptly and after some information exchange over the phone dispatch a tech very quickly. I’ve had two different techs, both knowledgeable and professional. Charges are reasonable. This firm is top notch!

Bad Kitchen Aid Water Dispenser Glenn came to our house as scheduled. Knew immediately what the problem was with our Kitchen Aid refrigerator water dispenser. After 30 minutes he had trouble shot all possible repairs and was able to solve the problem and stopped the steady dripping that had been out of control. Excellent service call, thanks again Glenn.

Knowledge new exactly why the… Knowledge new exactly why the dishwasher wasn't draining got right to it fix it not even 5 min

Excellent service This is the 2nd time we have had Glenn here to fix an appliance. He is knowledgeable, communicative, and friendly. I highly recommend Accredited Appliance. We will call again for any future repair needs.

Rude Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself. Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.