So appreciative of my warranty So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.

One down side is that there is limited… One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.

Take forever to get service If you have a problem that requires a part, they have to order it. It takes 5 business days for them to put the order in then add shipping and time for your installer to install it. Just a miserable service all around.

Steer Clear! Don’t be a dummy like I was.. When we bought our house it came with a 2-10 Home Buyers warranty. I had to file a claim regarding our HVAC within the first year. The response time is horrible and the problem was temporarily fixed. I had to call out a different company because shorty after the problem was “fixed”, the AC quit working on the weekend. The second claim was for a roof leak that was never resolved by 2-10, lucky for me my realtor helped me out. Four years and nearly $4000 dollars in premiums later, my garage door started acting up, only working intermittently. Then without any explanation but a really severe cold front moving through our area, all my remotes and outside keypad quit working. I thought the problem was solved after I reset the garage door opener by following the manufacturer’s instructions (on a day that was warmer). When the temperature dropped again everything quit working. I submitted a claim, but when the technician showed up two days later at 1pm and the temperature had risen to around 58 degrees, everything started working. He collected his $105 (because there is a 5 fee for a card) and told me there was nothing he could do because the problem could not be replicated. Two other houses in our neighborhood build in the same time frame all with the same overhead garage door opener, failed during extreme temperatures. One of my neighbors even came over to explain that his garage door did the same thing. The technician blamed it on a storm then switched up and asked about fluorescent light saying that could be a problem. The technician said he would submit it and I would have to wait on a decision wether or not the problem would be fixed. I called customer service and said she would escalate the issue but it would be at least 2 days before I would even get a call back. This coverage is absolutely useless. The contractors that show up are not in company vehicles, no identification, and they want a check or cash. Yes, shame on me for keeping the coverage for so long, but this company doesn’t care about fixing anything, but they will email you to death to renew their service. I have filed a complaint with the Better Business Bureau.

Terrible customer service Terrible customer service. 2-10.com has no customer support email address, so the only support you can reach is via phone. Hold time often exceeds an hour. I had a problem with their support portal not creating a service request properly and spent an hour waiting to talk to someone, who could only agree that the site was not working for them either. I was told the issue would be escalated. Didn't hear back for a couple of days. I then went through the process again. It was a miserable groundhog day experience of a non-functioning website and incompetent support. After another day, the site started working for me - finally. A warranty is worthless if you can't use it. I guess they count on this fact.