Extremely long phone call holds I have had 2-10 home warranty for two years and filing a claim is a nightmare. One and a half hour phone call holds just to get through. Impossible if you have a question and they transfer you for another hour and a half hold.

So appreciative of my warranty So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.

Take forever to get service If you have a problem that requires a part, they have to order it. It takes 5 business days for them to put the order in then add shipping and time for your installer to install it. Just a miserable service all around.

One down side is that there is limited… One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.

This company makes it extremely… This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.