One down side is that there is limited… One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.

This company makes it extremely… This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.

Extremely long phone call holds I have had 2-10 home warranty for two years and filing a claim is a nightmare. One and a half hour phone call holds just to get through. Impossible if you have a question and they transfer you for another hour and a half hold.

Treats Customers like they are STUPID I called because typing hurts my hands, (a friend is doing this). Before I could register a service call they offered me a $150 rebate for a new refrigerator. Now a service call is $100 and if they cannot fix it they replace it. So clearly this is a SCAM. I have paid for 2 years with very few service requests and they try to RIP ME OFF!! BUYER BEWARE

So appreciative of my warranty So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.