This company makes it extremely… This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.

IT IS A BIG LEVEL SCAM STOP STOP STOP I GOT INSURANCE WITH THEM I SPENT $3900.00 FOR THREE HOUSES BUT WHEN I HAD NEEDED TECNICIAN THEY NEVER SENT ANY ONLY PROMIS AND PROMISE SO I REPORTED THEM TO THE INSURANCE BOARD THEY DID NOT DO ANY THING EITHER.I LOST ALL MY MONEY PLUS I HAD TO PAY FROM MY POCKET TO FIX THE PROBLEMS SO PLEASE DO NOT LOOSE YOUR HARD EARNED MONEYI HAD POSTED LAST YEAR NAD ALOT OF PEOPLE CONTACTED FOR THE SAME ISSUE. SO PLEASE DO NOT LOOK AT THEIR SWEAT DEALS THEY GOT STARS FOR THE CHEAP PRICE NOT FOR THE ACTUAL WORK FOR ACTUAL WORK THEY HAVE NO STARS.PEOPLE HAD LOST SO MUCH MONEY. I STILL HAVE INSURANCE WITH THEM THEY ARE NOT CANCELING MY POLICY AND HOLDING MY MONEY TOO. I HAD TOTALY FOR GOTTEN ALL OF THE SUDDEN I RECEIVED THEIR ADVERTIZE ON MY PHONE THEN I REMEBERED THAT HOW THEY MADE ME CRY LAST YEAR THEN I STARTED POSTING ABOUT THIS COMPANEY

So appreciative of my warranty So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.

Treats Customers like they are STUPID I called because typing hurts my hands, (a friend is doing this). Before I could register a service call they offered me a $150 rebate for a new refrigerator. Now a service call is $100 and if they cannot fix it they replace it. So clearly this is a SCAM. I have paid for 2 years with very few service requests and they try to RIP ME OFF!! BUYER BEWARE

Take forever to get service If you have a problem that requires a part, they have to order it. It takes 5 business days for them to put the order in then add shipping and time for your installer to install it. Just a miserable service all around.