Absolute horrendous experience I used their service for 3 years in a row, with no problem whatsoever. They were the most expensive but service was great... then. One day I clicked the refresh button and everything turned to shaite. I suddenly had hundreds of Missing cost basis, but if you read the transactions list, all the info was there. Then started a several months battle. They have NO customers service - I am not kidding. No phone number to reach them! Only a chatbot redirecting you towards bs articles. I finally get in touch by email with "someone in the Development Team", assuring me it is a bug that only affected me, and now everything works. Big lies (lots of people I know had the same problems, my issues were NEVER fixed)... I finally had enough after months of headaches and went to CoinLedger, it is absolutely amazing there is no comparaison.

*** WARNING *** *** WARNING *** Horrible technical support. They only let you email. I had XRP sold off in 2020 due to the SEC Lawsuit and Coinbase delisting. All my Losses were not calculated. I followed their instructions how to manuall import those transactions and my 2020 Form 8949 was showing gains instead of losses. No Way to reach out to a live person.

Awesome help with my taxes Gathering everything together for taxes is always a chore but the thought of gathering every last crypto transaction had me quite anxious. However, once I discovered TaxBit, my worries were over. The only difficulty was when I transferred Bitcoin to my node. The node crashed and fortunately I was able to recover most of it through a third party app and TaxBit, understandably couldn’t decipher this. I was, however able to modify the file to accommodate for the difference. All in all, TaxBit was a great help.

Very expedient response from cx service… Very expedient response from customer service. For a service I have not yet paid for yet (they have different plans), most companies are going to prioritize their customers that pay the most. Not TaxBit, they respond to anyone and everyone in legit 24-48 hours. Don’t even think that’s business hours, they respond so quick and they actually do what is needed to resolve the issue you have. I am so glad I found this company for crypto tax software

I have used taxbit quite a bit this… I have used taxbit quite a bit this last year. Their response time is generally speaking very fast for most issues. Several issues required more attention and sadly took months/weeks too resolve. The software that taxbit offers is definetly inferior to competitors. It doesn't match incoming/outgoing transfers. Syncs regularly failed. Going through all your transactions can be very frustrating because the software can be slow. Little to no tax support for people outside of the United States. I would not recommend them to anyone that lives outside the U.S.