Very expedient response from cx service… Very expedient response from customer service. For a service I have not yet paid for yet (they have different plans), most companies are going to prioritize their customers that pay the most. Not TaxBit, they respond to anyone and everyone in legit 24-48 hours. Don’t even think that’s business hours, they respond so quick and they actually do what is needed to resolve the issue you have. I am so glad I found this company for crypto tax software

Slick but Not a Home Run PROS: Easy integration for most exchanges and wallets. Interface is very nice, easy to navigate, definitely user friendly. Chat Support is responsive and Friendly. 14 Day Software Trial Option CONS:: No Hardware wallets, like Ledger imports available. Accurate coin totals don't show. No option to show stolen or lost transactions. Tier 2 support not available via chat. Summary: Many things to like but the software should be more mature for it's age. Hardware wallet integration is a must for a easy user experience and more customizable options/filters. Support is quick and responsive. Almost great, so close! That said, I will try it for a year and see what Taxbit does to make it better.

Horrible Customer Service I paid my $180 subscription and linked my exchanges. TaxBit identified my crypto transactions -- at first. When I sold some crypto TaxBit didn't get the transactions correct. It still showed I owned part of them. Customer service responded quickly but the problems were never resolved. I waited 8 months. NOTHING. Terrible company. Did they refund my money? Nope. Did they perform as advertised? Nope. Also, last year when I downloaded form 8949 for the IRS the report was generic. They don't even put their name on the report so I can show the IRS who compiled the data. They don't even stand behind their work. Totally disappointed!!!!

BEST CUSTOMER SERVICE IN THIS SPACE BEST CUSTOMER SERVICE IN THIS SPACE.....I approach everything nowadays with utmost caution, seems like you can't trust anyone or anything in today's world...that being said, Taxbit proved to be a refreshing breath of fresh air. The customer service, for me, was absolutely amazing, professional, and efficient. As I was getting my digital asset taxes organized, Taxbit reps were friendly, responsive, and helped me get the job done. GREAT JOB!!!

I have used taxbit quite a bit this… I have used taxbit quite a bit this last year. Their response time is generally speaking very fast for most issues. Several issues required more attention and sadly took months/weeks too resolve. The software that taxbit offers is definetly inferior to competitors. It doesn't match incoming/outgoing transfers. Syncs regularly failed. Going through all your transactions can be very frustrating because the software can be slow. Little to no tax support for people outside of the United States. I would not recommend them to anyone that lives outside the U.S.