Ofear Haiby
GB*** WARNING *** *** WARNING *** Horrible technical support. They only let you email. I had XRP sold off in 2020 due to the SEC Lawsuit and Coinbase delisting. All my Losses were not calculated. I followed their instructions how to manuall import those transactions and my 2020 Form 8949 was showing gains instead of losses. No Way to reach out to a live person.
Michael Novak
GBAlex Answers! Alexandra was able to quickly answer every single one of my questions. As I am still learning how to accurately enter information into my account I have had multiple questions. But Alex helped tremendously. Thank you so much!
Rachel Zemser
GBtransactions not pulled in I noticed that important transactions were not being pulled in with the API synch-- I contacted customer service, they said I really had to cross check everything to make sure it worked. I asked what was the point then of paying them? I told them I didn't like that process, they didn't apologize or offer assistance. Michael, the person I spoke with disconnected. What is the point of using a service if you can't trust them to bring in major transactions that affect your tax total? What a waste. I may as well do this all myself.
Scott T
GBHorrible Customer Service I paid my $180 subscription and linked my exchanges. TaxBit identified my crypto transactions -- at first. When I sold some crypto TaxBit didn't get the transactions correct. It still showed I owned part of them. Customer service responded quickly but the problems were never resolved. I waited 8 months. NOTHING. Terrible company. Did they refund my money? Nope. Did they perform as advertised? Nope. Also, last year when I downloaded form 8949 for the IRS the report was generic. They don't even put their name on the report so I can show the IRS who compiled the data. They don't even stand behind their work. Totally disappointed!!!!
Jon
GBWorking really well for me to this… Working really well for me to this point. Integration with the exchanges I use has gone very smoothly so far, aided by their VERY specific/detailed API help screens. Started out with a "basic" subscription, but will likely upgrade, now that I am seeing how well the app works.