Pleasant experience I forgot to cancel my subscription on time and was charged $38.9 after the trial period ended. Lealyn from support was very efficient and helped me get a partial refund back :-)

I GIVE ZERO STARS I GIVE ZERO STARS. I would give this company a zero if I could for customer service. I used the service one-time on a trial basis. I missed the email they sent the same day stating following the 7-day trial I would be enrolled in a monthly subscription. I never received another email from them nor have I ever logged back into the account since the first time. I recently realized I've been paying them monthly for seven months, and the subscription price went up during that time without warning or communication. In total I have paid $279.65. When I contacted customer service they attempted to solve the problem by refunding me one month. When I said I appreciated the one-month and would take it but would still be contacting my cc company, Trust Pilot and BBB they told me they would not be able to refund me at all if I chose to pursue other options. They absolutely could, and I feel should, refund me for the six months I never used the service.

Joy was fantastic!!! Joy was knowledgeable and patient and very helpful!!! She was a 10 out of 10 in every aspect of the call!

Cris handled my concerns intelligently… Cris handled my concerns intelligently and courteously and with great ease. He understood my circumstances and worked to concurrently accommodate both my situation as well as Legal Templates. Extremely professional. Give him a raise, a promotion and a trip to Monaco. Thanks.

Very informative and thorough material… Very informative and thorough material on the website. The I for action was direct and to the point so I didn't have to waste time reading a bunch of fluff about why I would be smart to use the free download able form for ny business to protect both my client and myself. Thank you for the info and the free form!! I will be back for more info and forms, I'm certain as I start my new business!