Great journal subscription service that has tremendous value The service itself is straightforward to use and provides great value at a very reasonable price compared to other subscriptions. The subscription covers most of the major medical and health economics journals, but the biggest gap that I found was lack of coverage for journals published by Elsevier. Overall the subscription is definitely worthwhile and the article renting feature is really unique especially for individual researchers who no longer have institutional access to journals. I initially had an unresolved billing issue, but DeepDyve's customer care team was able to address it very quickly. I'm impressed!

Great Customer Service I signed up for a free trial on DeepDyve. After a little while I realized it wasn't for me so I wanted to cancel. I had trouble canceling my subscription on the website so I contacted customer service via email. I was shocked to get an almost instance reply. They worked everything out for me. just the way I wanted. Edit: the problem I had cancelling on the website was on my end (some issue with my browser) The instructions were crystal clear and easy accessible- no worries!