A complete and utter failure. I paid for overnight service of a new passport on Weds 5/7. I prepared and sent them all of the appropriate documents and they had my travel date of 5/11. They guaranteed delivery by Friday 5/9. They issued me a tracking number on 5/9 but Fed Ex never received the package that was supposedly sent. I have been calling all day and there is nobody at the office. I am not sure if my information has been stolen or if this company is just negligent. Either way this service should never be used by anyone, ever. There are many alternatives that provide the same service. I will now miss my flight which I am certain they will not reimburse me for, and likely have to take actions to recover the funds they have charged me for a service that was not provided.

Great service I needed my passport in less than two weeks and even though it came a couple days later than it was supposed to be, the customer seevice was fantastic on making sure everything was taken care of. My representative was Janessa and I highly recommend her to anyone :)

Fantastic Service! Not realizing my passport expired, and a terminally ill family member in Europe I needed my passport quickly. Janessa, listened to my situation and aided me in the entire process. From start to finish, the passport came to my house within 5 days. Yes, it will cost you more but you can't put a price-tag on something so important. Thank you for the fantastic service!

Excellent Job by All at US Passport Pro I was in a pickle. Had forgotten to renew my PP with only ew days til travel to Peru. Everyone at US PP Pro was terrific, walking me through the sometimes confusing requirements for renewal. No need to say more. They are excellent. My PP arrived at my home in plenty of time.

The service I received was nothing short of "Professional Excellence". Passport Pro is an excellent , top rated, customer oriented organiztion. The rep was courteous, professional and knowledgeable. I have already recommend its service to two other associates at at my company. I will definitely continue recommending Passport Pro to others who may need its service in the future.