Sarah,Jones
GBHas potential InnRoad has huge potential to work well in the UK and Europe but they need to adjust quickly to the way we work in the UK as opposed to the American market. Setting up the system was relatively pain free, but connecting to our first ota was a huge disaster and eventually sorted it and got it right after a lot of calls and emails on our behalf to them. In the UK we need CVV codes and they wont let you have that information, its there and they collect it from our guests when they book but they do not provide it to the hotel, so you then have to contact the guest and ask for it. Ive just tried to connect to tripadvisor as they tell you this is one of the ota's they connect with like booking.com, Expedia, Airbnb and many more and now I am being told they will have to look at my service agreement as they are not sure they can do that without charging extra? Im being told $75 or do they mean £75? We were not told of that cost we signed up. Most other providers do this for free. Be warned they do not connect with google either. A frustrated customer.