No response after only receiving half of what I ordered. I ordered a full store and branded marketing from Vex based off a friend having a very good experience with them, this was on February 5th. 3 weeks later they delivered the website and no communication about the branded marketing launch. I tried to email them right away asking about the marketing and got no response. I have since been emailing them every couple of days and have had no communication back. After paying an extra $900 for the branded marketing launch I expected to at least get some form of communication from them not complete silence.

I received my store I received my store, but I paid for marketing, too. I have been trying to reach them but have received no reply, and neither they nor I have any phone numbers to contact. They hardly provided any instruction on how to run and I had to spend more money on things that they never included I feel like I wasted my time and money.

The store purchase went great The store purchase went great. Went so well that I purchased the branded marketing launch which I paid almost $800 for. It took forever for anyone to reach out to me; after they completed part of the order they asked me to fund my ads account which I did within hours of receiving the the email requesting me to do so. Since then, which has been about a month and several emails later and I’ve heard nothing!

Okay The store itself is functional. Not great communication on their end. Took 5 days longer than I was told and was not contacted about why it was late. Ran my ads and got a lot of traffic but no sales and only 1 add to cart. If you buy, then you need to have realistic expectations. Landing page is fairly basic. Pictures and Ads were pretty good.

Slow, But They Delivered My original review was very angry; this is an update. After a week of daily support requests and no response, I DID get my store and it looks great. I'm now working with their marketing team to complete the launch, since I'm getting back into school and don't have time do do it myself now. The moral of the story, I guess, is to allow lots of extra time, but they'll deliver what they promise. Will update again after launch completion.