Not bad at all, but with a few suggestions Placed my order for the store on OCT 21, and got my store on Nov 3rd. The quality is there for sure, the store looks great. SO! I decided to go with the Branded Marketing Launch ( NOV 4) and I got that semi completed on NOV 30th and I understand that takes time. I'd recommend a little better follow up, maybe once a week to let people know you haven't forgotten and are still working on their orders. Now im just waiting on someone to respond to my email about the ad campaigns. Better communication will bump this to a 4 or 5 pending results.

No store, no help, no refund They will steal your money. Waited 2 weeks for the store when they said 9 days. Then couldn’t log into the store and kept emailing them for help, they just kept telling me to “try again” , after a month of not being able to use anything , I wanted my money back , via their refund policy which states if the store has technical issues and has not been fully delivered, I could qualify for a refund, I let them know that twice and never got an answer back! Don’t even waste your time these people aren’t serious.

No response after only receiving half of what I ordered. I ordered a full store and branded marketing from Vex based off a friend having a very good experience with them, this was on February 5th. 3 weeks later they delivered the website and no communication about the branded marketing launch. I tried to email them right away asking about the marketing and got no response. I have since been emailing them every couple of days and have had no communication back. After paying an extra $900 for the branded marketing launch I expected to at least get some form of communication from them not complete silence.

Slow, But They Delivered My original review was very angry; this is an update. After a week of daily support requests and no response, I DID get my store and it looks great. I'm now working with their marketing team to complete the launch, since I'm getting back into school and don't have time do do it myself now. The moral of the story, I guess, is to allow lots of extra time, but they'll deliver what they promise. Will update again after launch completion.

I love the experience so far with VEX I love the experience so far with VEX! They have been extremely helpful and trustworthy. So far, no big issues have occurred. I am excited to get on with my new Shopify store.