One person can make all the difference! This was my first book and I had limited knowledge about the process. Chris could not have been more helpful in guiding me through this process! I now have my first book in my hand and it was Chris' help, kindness, and encouragement that made this possible.

My Experience with Amazon Publishing Network My name is Betty Bockoras. My Friend, Nora Brickell Wilson and I worked together in writing the true story titled, "Mama's Gift." After we finished, I was faced with the problem of where to get it published. Then someone referred me to Amazon Publishing Network. Problem solved! Still, I proceeded carefully. I had been taken advantage of by a previous publishing company with a different book. They had charged me ten times what Amazon was charging - and with poor results. But Amazon proved to be the real thing! They assigned me a Project Manager named Mark Bennett to work with me. He was very patient and kind as he answered all my questions, and there were many. First he guided me through the cover and then the story, with nine pictures inserted. I am very pleased with the finished book, which is now for sale on Amazon.com, both paperback and eBook.

I had a very positive experience… I had a very positive experience working with Shane at KDP Amazon. In fact, without his help and that of the team, my book would still be on hold. They were able to correct all the requirements needed so that my book was able to be properly uploaded and launched. They were responsive, respectful, and very helpful.

Aly is a rockstar So far they have been doing great, Aly has been busting his butt, stays in constant contact and took everything out of my hands, he seems to be genuine in his character and has a good heart. I hope to have him on the many books to come. I have been really skeptical and his company has taken the time to reassure me and understand my skepticism. So far all my interactions with any of them have been helpful. Thanks you guys!!

LIES, DECEPTIVE PRACTICES, FAILURE TO FULFILL PROMISED SERVICES, INCOMPETENCY, POOR SERVICE, POOR QUALITY, BLAMES AMAZON & READERS FOR THEIR ERRORS, ETC. LIES, LIES and more DOCUMENTED LIES. The majority of my readers are Kindle readers (and in other countries too where there are no Amazon printing presses) so the ebook is VERY important. A READER (yes, one of my readers!) complained to me about the lack of Table of Contents, difficulty navigating it, & how whoever uploaded it for me was deceptive & lazy, At first the project manager denied it, lied & said the reader hadn't purchased it & was just looking at a "preview" screen. This is FALSE and part of a pattern of blaming others (from the reader, to the reader's device, basically gaslighting their experience). To make a VERY LONG story short, there were further lies & contradictions to what Amazon KDP told me (Do NOT trust these people to give you accurate information or to communicate with Amazon for you, just go to Amazon KDP directly). He kept refusing to send the promised .kcp and .kpf files and I found out why was because when I went into them, guess what, NO TOC setup! Called him out on it, he said he'd get the revised files to me that same day. Didn't happen. Given that it was "already done" shouldn't have taken long but no, kept giving different turnaround estimates and then finally, when he sent files (after I'd already told him it was all over, just refund it), guess what he sent? More .PDF files to cover his butt, even though I'd already shown SCREENSHOTS of AMAZON saying to not do that, to upload the KindleCreate files, but he'd rather argue over his (sloppy) way (that cuts corners and full of errors) is better than Amazon's, that he knows more, etc. After a WEEK of getting diff. excuses, more promises not fulfilled, more lies & more delays, I finally said enough, and requested a refund for the ebook part of the deal so I can hire someone else to fix this. It is humiliating, it impacts my bottom line, I'm tired of them saying they worked on something only to find out they did NOT (they're supposed to fix the TOC in KindleCreate & did not do it yet), and then more excuses and guilt trips about the PM's personal life (last time it was being sick and this time it's a fiance in the hospital). I am empathetic but that's not my problem as the customer. At this point, I've lost trust & just want to be done with these people, & my money back. Oh, and P.S. Their child-company/subsidiary you end up working with (the contract/payment goes to Amazon Publishing Network but the project management team is also with this sub) do not appear to be licensed in Florida even though that's where their website claims they are located. Amazon Publishing Network LLC is licensed in Delaware. Oh, also, some of the guys in the chat will try to get customers to think they are AMAZON and they are NOT.