Overpriced with terrible return policy and customer service On the front end sounds like a great idea and lifelong value. Lifetime collars, leashes and harnesses for your dog. It’s great until you need a replacement. 1) you pay to ship back to them 2) they take their time sending you a replacement. Weeks not days. 3) customer service is often delayed in responding to requests for returns Overall this means that you need more than one collar, leash, harness if you ever plan on returning any of them for a refresh. The cost of shipping and the delays make it less expensive to just replace the collar through traditional means like amazon, chewy or a local store. It’s all great until you need to exercise the lifetime guarantee. Then it Isn’t. And if you don’t ever need to return the items why bother paying a ton of money for something that is VERY overpriced?

My favorite! Have bought a leash, collar, and harness from these guys and love all three! They’re a small business and the quality is top notch. You might pay a little but more upfront compared to other brands, but for the customer service and lifetime warranty, I’d say it’s well worth it. My little dude looks so handsome in his Lifetime setup!

Bought a leash and a collar from them… Bought a leash and a collar from them almost 2 years ago, always use it with my pet whenever we go out! It hasn't frayed or broke, definitely recommend it. They do have a replacement / lifetime warranty specially in the US where they cover ANY damage done to it. I'm in Brazil so I don't know exactly how it works, but I've also not needed the lifetime warranty myself, these collars are pretty durable and the quality is great.