I am having intermittent connection… I am having intermittent connection issues with the newly installed Cibor TV box. Once we connect and start watching a show, within about 2 minutes, the screen blacks out, a message on the screen reads "no input at HDMI" and then 30 seconds later we reconnect to Cibor TV again. This cycle repeats itself. I installed a DSL rated at 18 mbps and the Cibor TV speed test shows us we are connected at 15 mbps. We also tried an update in the Settings and the message says we are up to date. How can I contact Cibor to help resolve the issue? Since the on-off cycle keeps happening, I am thinking there is some buffering issue. The speed is not the problem. Maybe we need a new box. Please help. Mike Ettore

Great product Great product. It has lots of local and national Italian TV channels and is easy to use. A great way for me to improve my Italian comprehension. The box itself is fine. It works well, the menu is easy to use and I recommend that you add your favourite channels to the favourites section for faster navigation. I had some technical problems with my box but when I notified Cibor TV support, they very quickly rectified my issues and sent me a brand new box. Customer service is fast and effective, they responded on the same day and resolved the issue even though it was on a weekend. Impressive !

The worst customer service I ever… The worst customer service I ever experienced, box went bad, on the website it says they’ll exchange your box if it malfunctions at no fault of the user, false, but then when you bring that up, they say check the terms & conditions where they say they won’t cover the box after a year, also paid for a yearly subscription for the past four years now that my box doesn’t work they won’t credit me for my 6 remaining months. I asked if I can get a new box that way I can keep renewing and they refuse, so they rather lose a customer forever rather than sending a new box? Poor decision making and poor customer service. I will never use Cibor again. Yes you replied multiple times telling me to buy another box at 30% off lol good job! Spend more money for your messed up product, brilliant idea, to add another thing you claimed you checked my box and I didn’t even have it plugged in, quit the bs, you guys suck

I just renew my membership for one… I just renew my membership for one year. I have problems with the channels, the screen stops frequently saying we are sorry to.e source signal is temporary unavailable. Why is this happening,I can’t enjoy watching a movie or an event the screen always stops Can you do anything about it, my name is FrancescaDani Thank you,

Best money I have ever spent I have been using CiborTV for a while, I truly love it. It helps me to stay in touch with the motherland. I highly recommend it to all of us who have ties to Italy and also for those who want to improve their Italian and knowledge about the country. I really like the new food channel "Just Italy Channel" and the series True Italian Cusine with chef Lorenzo, who is a riot.