Smooth transition Smooth transition so far. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS. They actually handled everything and just let me know when it was.

Recaptures and Chargeback Fees In the past, the cc refunds would be netted out with our sales. One entry per day. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it's for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.

APPALLING COMPANY TO DEAL WITH Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with

Seamless Transition + Great Service We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. We would gladly recommend them to others.

Absolutely shocking and stressful service Good morning this company has taken 2 payments from me instead of one and trying to get it reimbursed is just terrible they keep saying it will be dealt with this is over two weeks ago still no closer to my refund