Martha is absolutely the best Martha is absolutely the best. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward.

Customer Service The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more in depth issues.

Failed to forward on 25% deposit funds… Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Yet they had never sent the deposit!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions..

Beware! Avoid at all Costs. They will Hold your Money and Absolutely Unprofessional Staff, I never leave a review, but my issues with Yapstone have to be known to public. Overall, Yapstone is ok until there are issues or chargebacks occur. Firstly, I am hugely disappointed that they do not conduct ID verification, so anyone can do a chargeback. Secondly, if the chargeback happens, their customer service and chargeback teams are absolutely not competent in handling the cases. They provide zero support and force you to pay the back by saying : you agree to their terms and conditions. For customers, try to avoid Yapstone and use other more robust payments processors like Expedia or Airbnb.

Yapstone deserves to have no customers Yapstone recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. Can't wait to never deal with them again. If you have a choice, stay far away from Yapstone.