Beware! Avoid at all Costs. They will Hold your Money and Absolutely Unprofessional Staff, I never leave a review, but my issues with Yapstone have to be known to public. Overall, Yapstone is ok until there are issues or chargebacks occur. Firstly, I am hugely disappointed that they do not conduct ID verification, so anyone can do a chargeback. Secondly, if the chargeback happens, their customer service and chargeback teams are absolutely not competent in handling the cases. They provide zero support and force you to pay the back by saying : you agree to their terms and conditions. For customers, try to avoid Yapstone and use other more robust payments processors like Expedia or Airbnb.

Best Experience with a Payment Gateway Our experience has been absolutely perfect from set up to just normal everyday usage. The customer service is outstanding. When we have questions or need help with anything, they are super quick to respond and get us back on track. This has been the best experience we have had with a payment gateway!

If only there was a zero star option If only there was a zero star option. As you will read by others, yapstone does not follow their contractual guidelines. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. They are the people who point fingers at others, requests I speak with the leasing office over their (yapstones) infringement (my leasing office gave me the contact information for tapstone to complain about the breach of contract). Yapstone is no better than the large health insurance corporations. Can't wait to be charged $1,000 for a q-tip.

APPALLING COMPANY TO DEAL WITH Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with

Works well, reconciles easily, and the service is never down With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches. We don't have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren't confusing. There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven't been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I'm quite satisfied with it.