Yapstone

North California Boulevard 2121, 94596, Walnut Creek, United States
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2.65
Based on 20 Reviews

5

35.00%

4

5.00%

3

5.00%

2

0.00%

1

55.00%
About Yapstone

Yapstone pioneered the vacation rental payment experience. With Yapstone, you can easily handle your payment needs, giving you more time to focus on what you do best - delivering top-notch experiences to your customers. Their platform is equipped with a wide range of advanced features, making it easy for you to manage your financial operations.

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Cathy Landis
GB

Works well, reconciles easily, and the service is never down With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches. We don't have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren't confusing. There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven't been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I'm quite satisfied with it.

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Martin
FR

Abysmal Service at unreasonable cots Abysmal Service at unreasonable cots Not only did Yapstone raise their fees with NO WARNING or notice, one day to the next but they hoard the cash they collected charging significant fees if we wanted "instant payment" (being paid 10 days after THEY get the cash is INSTANT...). What a concept! They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

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Heather Cater
GB

Great customer service Yapstone is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but Yapstone is quick to resolve them and always provides impeccable service. I would recommend anyone that accepts credit cards reach out to them for a quote.

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Zac Wilkinson
GB

Smooth transition Smooth transition so far. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS. They actually handled everything and just let me know when it was.

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Madelaine Page
GB

Absolutely shocking and stressful service Good morning this company has taken 2 payments from me instead of one and trying to get it reimbursed is just terrible they keep saying it will be dealt with this is over two weeks ago still no closer to my refund

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