Recaptures and Chargeback Fees In the past, the cc refunds would be netted out with our sales. One entry per day. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it's for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.

Absolutely Appalling Service Absolutely appalling service from this company. They had an error in processing my payment so instead of notifying me, they just took the rent twice from my account the next month, wiping out my bank account a few days before I was due to go on holiday. The customer service was initially ok, with the agents in the contact centre polite and helpful. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. Avoid this company if you can.

Seamless Transition + Great Service We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. We would gladly recommend them to others.

Best Experience with a Payment Gateway Our experience has been absolutely perfect from set up to just normal everyday usage. The customer service is outstanding. When we have questions or need help with anything, they are super quick to respond and get us back on track. This has been the best experience we have had with a payment gateway!

Absolutely shocking and stressful service Good morning this company has taken 2 payments from me instead of one and trying to get it reimbursed is just terrible they keep saying it will be dealt with this is over two weeks ago still no closer to my refund