APPALLING COMPANY TO DEAL WITH Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with

Recaptures and Chargeback Fees In the past, the cc refunds would be netted out with our sales. One entry per day. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it's for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.

Great customer service Yapstone is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but Yapstone is quick to resolve them and always provides impeccable service. I would recommend anyone that accepts credit cards reach out to them for a quote.

Customer Service The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more in depth issues.

Martha is absolutely the best Martha is absolutely the best. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward.