I wish there was a way to give zero… I wish there was a way to give zero stars. YapStone is absolutely the worst to deal with. VRBO/HOMEAWAY evidently contracted with them, and receiving our payments is like pulling teeth. No way to contact them and VRBO passes the buck and will also not help at all. This is a mess and VRBO/HOMEAWAY takes no responsibility with creating this fiasco. If there was another listing company out there, I would cancel with VRBO today!

Abysmal Service at unreasonable cots Abysmal Service at unreasonable cots Not only did Yapstone raise their fees with NO WARNING or notice, one day to the next but they hoard the cash they collected charging significant fees if we wanted "instant payment" (being paid 10 days after THEY get the cash is INSTANT...). What a concept! They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

Smooth transition Smooth transition so far. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS. They actually handled everything and just let me know when it was.

Absolutely Appalling Service Absolutely appalling service from this company. They had an error in processing my payment so instead of notifying me, they just took the rent twice from my account the next month, wiping out my bank account a few days before I was due to go on holiday. The customer service was initially ok, with the agents in the contact centre polite and helpful. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. Avoid this company if you can.

Absolutely shocking and stressful service Good morning this company has taken 2 payments from me instead of one and trying to get it reimbursed is just terrible they keep saying it will be dealt with this is over two weeks ago still no closer to my refund