Beware! Avoid at all Costs. They will Hold your Money and Absolutely Unprofessional Staff, I never leave a review, but my issues with Yapstone have to be known to public. Overall, Yapstone is ok until there are issues or chargebacks occur. Firstly, I am hugely disappointed that they do not conduct ID verification, so anyone can do a chargeback. Secondly, if the chargeback happens, their customer service and chargeback teams are absolutely not competent in handling the cases. They provide zero support and force you to pay the back by saying : you agree to their terms and conditions. For customers, try to avoid Yapstone and use other more robust payments processors like Expedia or Airbnb.

Absolutely shocking and stressful service Good morning this company has taken 2 payments from me instead of one and trying to get it reimbursed is just terrible they keep saying it will be dealt with this is over two weeks ago still no closer to my refund

Yapstone deserves to have no customers Yapstone recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. Can't wait to never deal with them again. If you have a choice, stay far away from Yapstone.

Yapstong provides a great service. Yapstong provides a great service. They have certainly come a long way from where we once started with them. We're beyond happy with the account operation and support they provide. It feels like a small company hand-holding, with the technology of a massive corporate entity. The best part is that everything is easy and their staff reply quickly. We highly recommend getting you account started with Tony Maskell becase he makes sure that everyone gets what they need!

Did not know YapStone was the problem. I rented a vacation property through TurnKey Rentals and because of damage from Hurricane Sally they were unable to supply the property and offered a full refund with 5 to 7 business days. TurnKey said posted their refund almost immediately, several weeks passed, with emails back and forth without it showing up in my account. I had no idea the used YapStone as a payment processor. I filed a fraud complaint with my credit card company and had the refund within 3 days.