Kevin Githae
KEPending Paypal Top up transaction Did a transaction, Mpesa to Paypal. The transaction was successfully debited from my account to Thunes. However, it seems there was a technical glitch between Thunes and PayPal and the transaction failed. On engaging the customer care, they seem to happy to close ticket rather than resolve issue. First one said I retry transaction yet they have my money that would lead to double payment. The other one just sees failed in system transaction status and does not review first if they're in receipt of my money and second which leg did it fail: Between myself and their end as the intermediary or their end and PayPal. Service has always operated smoothly up until now, but the lack of due diligence by customer care and because of witholding my money and not admitting they have it, its a star rating of 1 for me.
Ali nasra
SOnice nice work thanks
Rick Sanchez
KEIgnore the positive reviews! Ignore the positive reviews! Its 2024 they are now in the scam phase! They took my money and gave very ret4rded renpsonses without explaining why.. Very poor customer services 0.1/10
Felix Cheruiyot
KEThunes are the best in payment… Thunes are the best in payment category...they are faster....
Jonas Diniz
PTJust avoid it No real customer support. Website pages broken, bad service. I've made a purchase having them as middle man, there's still no confirmation of payment from their part, while I had my money taken from my bank for a long time.