Emailed Bits of Cream only to receive … Emailed Bits of Cream only to receive an email reply stating F*** you idiot. Terrible company, terrible service.

This is a honest company The billing support team was very helpful. They answered all of my questions and helped me complete what I wanted to do. I had a wonderful experience and felt relieved afterwards since you never know how hard it will be. I would recommend them for any help that is needed since they were very polite and knowledgeable. Thank you! CustomerID: 3832

Don’t do business w/ Bits Of Cream! I was with BOC for almost 4 months. In that time I experienced technical problems with my weblog that required some trouble-shooting; a few things that I did wrong and learned from, others that required assistance. BOC was consistently unavailable to me for that assistance. They make their contact information available, even tout that they have the “best customer service in the industry – 24/7” - but I was never able to connect by phone (always, “…unavailable-to-take-you-call…” message), their website chat gurus were gone (in all fairness, I connected twice; the first time my guru left me on cyber-hold for 3 hours and then disappeared, the second time was after I’d switched web hosts and simply wanted my guru to connect me with a Manager, which she refused to do – I have the transcript), my e-mails were never returned, and “tickets” were either ignored or summarily “closed” without anyone contacting me or resolving the issues addressed. A month ago, my weblog was down for about a week. I went on-line and posted a review expressing my despair. Now, this had been the only time BOC even acknowledged me. They responded by explaining that a virus had ravaged my website & that in everyone’s best interest my site was shut down, scrubbed clean of all my files (like an idiot, I didn’t back-up), and had installed a “$250-MaAfee Security Suite” for my inconvenience & to prevent this from ever happening again. In my opinion, it happened again – but I don’t know because nobody ever told me what happened. They also gave me $25 credit to be applied to service renewal. The problem there was that I had paid $57.12 for a year’s service in March, but they changed me to a semi-annual plan which renewed in December. No one was able to answer that problem either. So, it is no longer about the $57.12. I told J******r (chat guru) that “I will get my $57.12-worth,” and she took it like I’d made a terroristic treat. No, J******r – don’t take this personally, just admit that all of my issues were valid, and that my business relations with BOC were corrupted due to your utter irresponsiveness and lack of client-care. BOC has made me a better consumer of cyber-services, although a bit more cynical – but that’s not a bad thing. Thank you for the lesson, BOC: I thought the world would end when my baby (my weblog) was in trouble and I lost all that time & effort, the credibility, and those potential subscribers… But, it didn’t. That, Bits-Of-Cream, is worth my $57.12.

A+++ Tech Support Tech support deserves an A+++. They'll get you squared away fast and efficiently.

Thanks to Danny Danny with tech support over at Bits of Cream did a magnificent job helping me with my website. I open a live chat with them and ended up receiving a full web design for free for my charity. I had no experience with web development so to help me out Danny contacted their web design team and they built a very interactive website within two days, now that's awesome customer service. I highly recommend Bits of Cream's web hosting.