App is shot to s@#$. App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.

You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?

Lacking in many areas In our experience, CTM is lacking in many areas. For example: - Reporting: It is missing key KPIS such as - Abandon Call Percentage, Hold Times per call, Peak Call Hours, Avg Calls per minute (simultaneously), Current Wait time, How many calls in queue (LIVE). - Not a single feature request we submitted has been implemented. - Spotty calls via the web based softphone (which I suppose would be an issue with any web based system). - System Setup is not the most user-friendly. - Pricing is high for the quality of the system. - Customer service is always pleasant, however often times there is not always a resolution provided. Overall, I would not recommend Call tracking metrics.

Excellent customer service Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".

Call Tracking Metrics is a great system! We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.