You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?

App is shot to s@#$. App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.

People answering the phone are not… People answering the phone are not great with customers. There are frequent long pauses or they put the customer on hold for no reason. There are also several phone calls where no one answers the phone. There shouldn't be a "poor connection" excuse.

Best Support Team I've Ever Encountered Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.

Not overly happy with the service Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.