Excellent customer service Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".

This program seems awful to me This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste

Lacking in many areas In our experience, CTM is lacking in many areas. For example: - Reporting: It is missing key KPIS such as - Abandon Call Percentage, Hold Times per call, Peak Call Hours, Avg Calls per minute (simultaneously), Current Wait time, How many calls in queue (LIVE). - Not a single feature request we submitted has been implemented. - Spotty calls via the web based softphone (which I suppose would be an issue with any web based system). - System Setup is not the most user-friendly. - Pricing is high for the quality of the system. - Customer service is always pleasant, however often times there is not always a resolution provided. Overall, I would not recommend Call tracking metrics.

Excellent client service and product… Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure working with them and knowing we have a good partner that is highly integrated into our clients' lead generation experience. Thanks to everyone at CTM for their ongoing support as we grow. Simon Olszewski President - Tru Digital Media

You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?