Always having phone issues Always having phone issues. Most people can't hear me at least 50% of the day. The phone get stuck in different status (stop accepting calls, answer incoming calls, and end call) which prevents me from receiving calls.

Lot's of call quality issues Lot's of call quality issues. Sometimes at very busy periods. Kills sales. I'm leaning towards a 2.5. Whenever an issue is reported and its a hassle to do, the reply is basically, everything looks fine; please document all examples, send them, ... "well we don't see anything wrong" ... did CTM listen to the calls? Often it happens at certain times of day ... frustrating to jump through the hoops of registering a complaint - a reoccurring, nearly constant one in the middle of a busy day, just to get - everything looks fine here etc ... pretty much given up on calling attention to the issue bc its as frustrating, or more so, than the issue , fyi, since you asked. Thank you

App is shot to s@#$. App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.

Don't get me wrong I like call tracking … Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.

Best Support Team I've Ever Encountered Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.