think again before you buy into this service As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT. CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.

We are using calltracking metrics for all our customers in Switzerland, Belgium and France We are using calltracking metrics for about ten years. Since two years the quality of the support is decreasing every day. We have an agency account and using more than hundred accounts. Now we are considering since we have some issue not solved for months to move forward to another solution.

Questionable Reporting and No Follow-Up I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.

Best Support Team I've Ever Encountered Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.

Excellent customer service Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".