CallTrackingMetrics

877 Baltimore Annapolis Blvd., Suite 207, 21146, Severna Park, United States
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2.95
Based on 20 Reviews

5

20.00%

4

15.00%

3

20.00%

2

30.00%

1

15.00%
About CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd.

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Elizabeth Mast
GB

You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?

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LO
GB

Its a miracle when CTM has no issues… Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.

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Lekeena Moore
GB

Always having phone issues Always having phone issues. Most people can't hear me at least 50% of the day. The phone get stuck in different status (stop accepting calls, answer incoming calls, and end call) which prevents me from receiving calls.

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Bob Roby
GB

This program seems awful to me This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste

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Sal Reynoso
GB

Don't get me wrong I like call tracking … Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.

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