I love all of the special features … I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!

Customer support staff is very helpful … Customer support staff is very helpful and responsive. Follow through on trouble tickets is a big improvement from our previous provider. There have been a few glitches here and there, but very minor and everything has been resolved quickly.

Lot's of call quality issues Lot's of call quality issues. Sometimes at very busy periods. Kills sales. I'm leaning towards a 2.5. Whenever an issue is reported and its a hassle to do, the reply is basically, everything looks fine; please document all examples, send them, ... "well we don't see anything wrong" ... did CTM listen to the calls? Often it happens at certain times of day ... frustrating to jump through the hoops of registering a complaint - a reoccurring, nearly constant one in the middle of a busy day, just to get - everything looks fine here etc ... pretty much given up on calling attention to the issue bc its as frustrating, or more so, than the issue , fyi, since you asked. Thank you

You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?

think again before you buy into this service As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT. CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.