I love all of the special features … I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!

Excellent customer service Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".

App is shot to s@#$. App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.

Its a miracle when CTM has no issues… Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.

Questionable Reporting and No Follow-Up I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.