Call Tracking Metrics is a great system! We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.

Excellent customer service Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".

Always having phone issues Always having phone issues. Most people can't hear me at least 50% of the day. The phone get stuck in different status (stop accepting calls, answer incoming calls, and end call) which prevents me from receiving calls.

I love all of the special features … I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!

think again before you buy into this service As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT. CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.