Bob Roby
GBThis program seems awful to me This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste
Dean S.
GBStrongly Recommend CallTrackingMetrics.com I have worked with CallTrackingMetrics.com going on 3 years now. Amazing platform that has helped scale my clients in some cases over 1000% growth. The platform gives you complete control over tracking your marketing efforts, and provides you will all the technology you need to run a call center, including a completely virtual one if you need. And, the CTM support team is very responsive and helpful. I highly recommend CalltrackingMetrics.com.
Athalia Norman
NLBest Support Team I've Ever Encountered Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.
LO
GBIts a miracle when CTM has no issues… Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.
Jackie Almond
GBNot overly happy with the service Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.