CallTrackingMetrics

877 Baltimore Annapolis Blvd., Suite 207, 21146, Severna Park, United States
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2.95
Based on 20 Reviews

5

20.00%

4

15.00%

3

20.00%

2

30.00%

1

15.00%
About CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd.

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Elizabeth Mast
GB

You forward my texts to my business… You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?

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Josh Baker
GB

Customer support staff is very helpful … Customer support staff is very helpful and responsive. Follow through on trouble tickets is a big improvement from our previous provider. There have been a few glitches here and there, but very minor and everything has been resolved quickly.

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LO
GB

Its a miracle when CTM has no issues… Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.

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Bob Roby
GB

This program seems awful to me This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste

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Disappointed
GB

Questionable Reporting and No Follow-Up I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.

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