We are using calltracking metrics for all our customers in Switzerland, Belgium and France We are using calltracking metrics for about ten years. Since two years the quality of the support is decreasing every day. We have an agency account and using more than hundred accounts. Now we are considering since we have some issue not solved for months to move forward to another solution.

This program seems awful to me This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste

Questionable Reporting and No Follow-Up I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.

App is shot to s@#$. App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.

Excellent client service and product… Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure working with them and knowing we have a good partner that is highly integrated into our clients' lead generation experience. Thanks to everyone at CTM for their ongoing support as we grow. Simon Olszewski President - Tru Digital Media