Love love love!! Amazing! Been buying Chatbooks for years and the customer service is always ready and willing to help in any way I need it. Appreciate the personal attention and willingness to help me have great service and an amazing product!!

Chatbooks - a great way to save and journal Chatbooks is a very easy to navigate site. I have used them for years! Lately, I have been making classic books and journaling under the pictures. A fun way to do family history!

My go-to for annual photo yearbook Chatbooks has become my go-to for my annual family photo yearbook. Recently, I have added blank pages in order to glue in ephemera from the year. The photo quality now is excellent. I am very happy with my 2023 checkbook and already working on 2024.

It took a year to solve my issue It has taken since April of 2023 to get help and a final answer why my account is not connecting with IG. This happened before and your customer service was able to figure it out with a test book. However this time took an entire year of frustration on my part - I’ve reached out to your customer service numerous times and they asked me the same question again and again, whether or not I was sure I was putting in the correct password (I was), and to give a screenshot of the issue (I gave no less than half a dozen). I would be told they were following up with a manager and would get back to them, then months would go by. When I would follow up again I would get the same questions repeated and was told time and time again it was on IGs side. I reset my IG password several times but this wouldn’t help and I would get the same error that the password was wrong. I don’t give up only bc I had other Chatbooks I wanted to match in this series but this was maddening. The customer service person eventually suggested I try doing this from my computer and it worked. After a YEAR of this insanity. And when I mentioned I wished I had been given this suggestion instead of the same suggestions over and over they said they had told me to do long ago which I never saw in any email communication (I saved them all to review). Perhaps I didn’t receive it. Regardless I may be the only customer dealing with this, but I suspect not because I was told this is a “known issue” so I would recommend helping your customers with more concrete suggestions than to keep telling them you’ll get back to them, and then tell them it must be on IG’s side or they must be entering their password wrong.

So fun to remember Ireland We received our photo book of our holiday to Ireland in 2024 and overall were quite pleased. Some of the colours are not as vibrant as we would have liked but those were rare. As well, there were a couple of photos that we chose and edited that ended up being poorer quality as they were enlarged a bit too much. Had we been warned when doing the layout, we probably would not have enlarged the photo quite so much. The process of choosing the photos, ordering and laying them out as well as adding captions was straightforward. It was not easy to do on my mobile, which is where I started the process but quickly switched to my desktop so that I could view all the available options much better! This is our third book and we love the memory it provides!