Mileydi
USI paid for a picture package that cost… I paid for a picture package that cost $200 and I only received one paper picture. From the beginning I was trying to cancel my order but the owner refuses to do so, and she it’s not helpful at all, this company have so many red flags. I asked why I only received 1 picture and she says she doesn’t know, very unprofessional.
michael tran
USKeep Your Money and Run! My wife and I have been a "VIP Member" for the past few years - Just a fancy way of saying we pay over $100 per year to have a photoshoot. Here are the RED FLAGS - read and decide if you want to do business with this company: - There is NO business number listed anywhere - and if there is - good luck having them contact you back - they'll tell you to e-mail their customer service e-mail 1st - then you a receive an automated response telling you that they'll contact you in 48 hours. What kind of VIP service treats their members like "drop your card in a fish bowl and you're lucky if we call you back". If they don't want to talk to you - they won't. - The rep tells me they're under new management - which is fine - tells me they don't book until 5 weeks out - said they'd call me on a specific date and time to book in our shooting date....did they call? Haha..Nope! I had to contact them, left a message, and finally received an e-mail from them 2 days later that said they don't have any photographers in my area. I live in DALLAS, TEXAS (population of 1,288,457) - and you're telling me there's not 1 photographer here? Seriously? - I obviously asked for a refund for the yearly VIP membership b/c they couldn't service me, there's no photographer in my area, and it is not possible to have my photoshoot b/c of all this. I get a response saying they've cancelled my membership but there are "no refunds on VIP plans. All of your earned loyalty rewards will remain available for you to use in the future". REALLY?!!! My advice - there are millions of better photographers and companies to work with out there. Don't waste your money or time with this company. Take your money and Run!!! I've never had to write a bad review on Google and this is my 1st one. At this point - the new owners might as well close the company and re-open with a new company name.
Kaelyn Turner
USRick was amazing Rick was amazing! Very nice and kind! Took great pictures!
Aniseo Nyanti
USI had a great in home session I had a great in home session, the photographer was fantastic.
Timnah Callahan
USNO WAY TO CONTACT CUSTOMER SERVICE This company is really bad have on way to get ahold of anyone all number they have listed do not work and you can send them a email but no one ever responds