Communicative & responsive customer service and an as-advertised product! The craftsmanship is stellar and the entire concept went over big. The music box element adds a Pavlovian surge of emotion akin to the initial reveal with every opening! Top notch stuff.

Custom-box was made exactly as… Custom-box was made exactly as designed!! Plus, they shipped it out early to boot and met my deadline way in advance - 10/10 recommended!

Great experience I’m not gonna lie…I was skeptical at first, but I’m so glad I worked past that. My music box is so special and I know the intended will absolutely love it. The song is perfect, the box is perfect, and the process is perfect. Each time I had a question my email was responded to with courtesy and concern. So glad I stumbled across these guys.

I wish i could give more than 5 stars I wish i could give more than 5 stars! I commissioned a custom tune music box with ring holder as a birthday gift for my husband. Cedrick worked with me throughout the customization process. He was super responsive and very quick with the music box demo and engraving sample. I don't remember if there was some rule about only allowing a certain number of changes (I looked into a couple of different shops before going with Donuma), but even if there was such a rule, it didn't matter because the Donuma team nailed it on every element of the design process. Cedrick sent along multiple engraving choices based on my rather paltry description for what i wanted the font to look like, and they all looked fantastic. Alas I could only choose one! And their musician is amazing too—I had chosen a segment of a rather peppy song and their musician was unfortunately unable to convert that particular part of the song, but was quick to suggest another segment that was similar enough to my original choice, so it'd still be very recognizable. The final product is beautiful and my husband loved it and was very impressed. Thank you to Cedrick and the rest of the Donuma team for helping me make this a special day for my husband!

The whole process was great The whole process was great. Getting a custom melody was easy and communication for the melody was clear and quick. Shipping was much faster than expected. The box was wrapped securely. The box itself looks beautiful and sounds just how I was hoping. Great experience all around.