Donuma is extremely responsive and… Donuma is extremely responsive and creates an amazing product. I requested a custom music box and they were so responsive and the final product was amazing! Such an amazing gift, I almost teared up a little when I received the music box because it exceeded my expectations! One note is that you need to order early for custom music because it does take a while for the custom music to be made.

Great product, Great customer service Worked with their team to execute exactly what I was looking for. Item was produced with care and love. Very positive experience. Highly reccomend.

The whole process was great The whole process was great. Getting a custom melody was easy and communication for the melody was clear and quick. Shipping was much faster than expected. The box was wrapped securely. The box itself looks beautiful and sounds just how I was hoping. Great experience all around.

Fast shipping excellent craftsmanship. Fast shipping excellent craftsmanship.

OUTSTANDING product! The employees I spoke to were wonderful. At every step of the process where I needed something customized, they checked in with me to confirm it was what I wanted; when I asked a question regarding the music box tune and wanted it adjusted, I was thoroughly explained to about why that would not be possible, which I found very helpful and informative. The music box itself is absolutely GORGEOUS, I am in love with it! It is the perfect gift for any loved ones in your life. The price tag for the custom tune is high, but I swear it's 100% worth it to hear a piece (that somehow isn't in their extremely extensive list) that means something special to you.