The site is good and the songs are… The site is good and the songs are nice. But I have been trying to contact them due to a mistake I made in which led me to purchasing multiple subscriptions. I wanted to ask them to refund the wrong one. I contacted them litterally a few minutes after I saw my mistakes. It has been 7 days and I sent multiple messages and no answer. I am willing to make the review better but as long as they are not responding I will not recommend this service to anyone. A site who doesn't serve their customers shouldn't be availible. And I do understand if they say no to the refund since it was my mistake. But I don't support it when a business is just ignoring their customers

Fantastic customer support. I was a user of Pretzel Rocks in 2022 and had made the decision to go for the Pro pack. I ended up not using the service at all really (no fault of Pretzel, I just had no projects ongoing and stopped streaming). I had forgotten about the subscription and only recently (Jan 2024) found I was still paying for the service (again, no fault of Pretzel). However, I could not find the email address the subscription was under, my error. I emailed them and explained the issue, and they managed to find the email the subscription was running from, and cancel it for me. They also managed to refund up to 3 months of payments back into my account. I am very happy with the service I had received and I would be happy to use again if I ever need a royalty-free music platform in the future. I can confirm funds of circa £75 were refunded into my account. Thanks to Jane for your fast response to this issue.