Fantastic customer support. I was a user of Pretzel Rocks in 2022 and had made the decision to go for the Pro pack. I ended up not using the service at all really (no fault of Pretzel, I just had no projects ongoing and stopped streaming). I had forgotten about the subscription and only recently (Jan 2024) found I was still paying for the service (again, no fault of Pretzel). However, I could not find the email address the subscription was under, my error. I emailed them and explained the issue, and they managed to find the email the subscription was running from, and cancel it for me. They also managed to refund up to 3 months of payments back into my account. I am very happy with the service I had received and I would be happy to use again if I ever need a royalty-free music platform in the future. I can confirm funds of circa £75 were refunded into my account. Thanks to Jane for your fast response to this issue.

Seems like a scam Pretzel Rocks claims to be a music service with royalty free music for use on streaming platforms such as Twitch and YouTube. It even has a "YouTube safe" mode. However, pretzel Music themselves just claimed copyright on my YouTube video and are now stealing all my ad revenue. Luckily YouTube has the ability to remove the song that triggered this, but it's a very scammy move by pretzel.