First time user First time user. Saw recommendation via nerdwallet. Paid for service. Website reported “technical difficulties” every time I tried to file my taxes so now I couldn’t use their service to file my taxes. Deadline was approaching so I filed with a different service (TurboTax). Requested a refund. Still haven’t received one.

Errors on Forms and Obtuse FAQs = Unacceptable Errors on forms ("City" when they mean "County"????) and conflicting answers in their FAQs have made filing this year a nightmare. Never again. I'll just go back to TaxAct

At first everything went smoothly At first everything went smoothly: clear and simple guidelines and instructions. BUT! an error code popped up re: state return. Spent a lot of time trying to remedy the problem, but the message wasn't clear on how to resolve and there is no help available via bot or chat. Can you call Column Tax?? Sure, if you're the CEO's brother. The rest of have to email, then wait days for a response.

Liked the cost, really disliked the experience I appreciated the lower cost and quick responses to emailed requests for help/clarification. However, the answers to my questions were often automated and unclear. For those who have an automatically rebalanced robo-advised account or who buy and sell stocks frequently, be aware that you will need to enter *every single* transaction as a separate 1099-B - very time-consuming! The instructions for this also aren't clear. I had to email twice for clarity. And other details were unclear too, like how to file as a nonresident of a state. I've used TurboTax in the past and really missed the ease of simply logging into my banks and brokerage through TurboTax and having information auto-populate. With Column Tax, be prepared to enter everything by hand. Not sure if I would use this again...

Got me a better refund than H&R Block did I had gone in store to a local H&R Block and they had given me an estimate for a refund that was lower than what I got for filing with Column Tax. I did it early with them and they helped me get credits that I otherwise wouldn’t have. It was pretty fast too!