Julie Hamm in Mortgage Servicing is on… Julie Hamm in Mortgage Servicing is on it! Twice I have been in need of her assistance and she has gone above and beyond to promptly respond and take care of my financial needs. I really appreciate her prompt and efficient response when I am in need of assistance. Thank you.

Security I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential for a possible scam or worse gave me pause before answering. The 'authentication' (I guess) somehow gave sufficient proof so I was then able to log into my account. I also had a rather minor request to edit the names on specific accounts. My call was taken by Danielle and together we were able to address and resolve. Having employees who feel professional yet personable service are critical in securing confidence in both Evergreen and their employees. Your mission and mine were met by Danielle.

The staff is courteous The staff is courteous, respectful and knowledgeable about my questions and concerns. They are extremely responsive whether in person or on the phone. They always thank me for being a customer. I was with a bank for 45 years prior to joining Evergreen and never felt appreciated the way I have since joining Evergreen. I have already referred a number of friends to join.

Overdraft refunded I was only asking for 1 or 2 of the 3 overdraft fees as the mistake was ours. However, the manager did all 3 knowing it was an issue of using the wrong card when traveling to Bangor last weekend. Every time I call, the employees are always polite and attentive.

Efficiency The woman in the office to the left as you enter the bank (Julie?) helped us as she could see that the tellers were busy. She invited us into her office and helped us with a kind and professional manner. Always a warm and welcoming experience at the South Portland branch. We are excited about the new branch in Scarborough opening.