James L
GBThe loan was handled by a new employee The loan was handled by a new employee, however all the other employees were very helpful. Hats off to the branch manager.
Karla V
GBThe help and respect I received from… The help and respect I received from Elmer the representative in the lax branch was extraordinary. I couldn't be more satisfied with the level of professionalism he showed me during my process in there.
Judith Hoard
GBMarissa Marissa, my loan specialist, was extremely helpful, and very patient. I think I asked her a thousand questions, a slight exaggeration but close. After my visit was completed she made certain that I was satisfied and had no questions. I had a very successful and pleasant experience even though I believe your company now owns my soul. Thank you, Judith Hoard
Sylvia Salinas
GBRoxi was the young lady that answered… Roxi was the young lady that answered the phone. She got the information needed and sent information needed from me. The whole process was very smooth
Jim W
GBAsk for way to much personal financial… Ask for way to much personal financial information. It was a series of we need "x," and once "x" was supplied they asked for something more. In other words, they kept moving the goal posts. A loan application should be straight-forward with all the info they need listed up front.