Thumbs up!! Brent was very responsive and helpful. He made the process as simple as possible.

Beware Beware. Very odd bank to work with. I did a mortgage with them and the SBA 10 years ago and First Federals part had a balloon after 10 years. They called and said they would renew the balloon since I had been a loyal customer and never missed or was late on a payment. The balance was only $191,000 and the property is worth $700,000 so it would seem like good business to keep things going. Then abruptly I got a call from the original person saying they didn't want to renew they just wanted the cash to pay the balance off. He then said I would get a call from some other gentlemen to go over my options. They set up a Zoom meeting and they start the meeting off with "How are you going to pay off the balloon?" I was like oh, I thought this was a meeting to go over options. it seems it was a meeting to ask me that one question which could have easily been communicated without wasting my time. They offered a 60-day extension from the 12/01 deadline, which would have been nice to get me into the new year and into my busy season. After some weeks they emailed and said the committee which meets once a month only approved a 30 day extension. So basically they wanted it paid off on New Year's Eve. that's very inconvenient and awkward dating. I decided I didn't trust, nor want to deal with this bank any longer requested a payoff and wiring instructions. they responded with a 1-day payoff quote. Basically, it made me drop everything and run to Huntington to wire them the money immediately to avoid additional interest charges. As a consumer or a business owner, I would think long and hard about dealing with such impersonal employees and a bank that hides behind faceless committees, that show no loyalty to good-paying local customers. maybe they should just stay in Lakewood and leave this area altogether.

Brent Bartlette- Loan Officer 5 STARS This was our first time purchasing real estate, and we are novices! Brent Bartlett made the process simple. He took time to answer all of our questions, explained difficult concepts in a very understandable way, and exhibited patience with every step. More so, he was quick and efficient in responding to questions, progressing us to the next steps in homeownership! The entire process from pre-approval to home close took less than 30 days with Brents help! We highly recommend Brent to anyone looking for mortgage help. When we purchase or sell again, we will look too Brent for advice!

Brent was fantastic Brent was absolutely fantastic! He was incredibly responsive. In this competitive housing market Brent was vital in me closing on my house successfully (we were even able to close ahead of schedule). I literally cant express my gratitude enough.

Brent was so fast at processing our… Brent was so fast at processing our Mortgage, and was very helpful with any questions we had. This is our second time using Brent at FFL for a home mortgage.