Brent was a valued resource and partner… Brent was a valued resource and partner throughout the entire process. His product knowledge made us feel comfortable using First Federal Lakewood. His expertise and professionalism also made him a trusted advisor as a first-time home buyer. We appreciate all the help and guidance from Brent.

Brent Made the Process Very Easy Brent was World Class from start to finish with the entire process. I Highly recommend choosing Brent and his team to help with all your mortgage needs.

Brent was a pleasure to work with while… Brent was a pleasure to work with while applying for a mortgage for our first home. He always responded in a timely manner and made the entire process seamless. We highly recommend working with Brent!

Beware Beware. Very odd bank to work with. I did a mortgage with them and the SBA 10 years ago and First Federals part had a balloon after 10 years. They called and said they would renew the balloon since I had been a loyal customer and never missed or was late on a payment. The balance was only $191,000 and the property is worth $700,000 so it would seem like good business to keep things going. Then abruptly I got a call from the original person saying they didn't want to renew they just wanted the cash to pay the balance off. He then said I would get a call from some other gentlemen to go over my options. They set up a Zoom meeting and they start the meeting off with "How are you going to pay off the balloon?" I was like oh, I thought this was a meeting to go over options. it seems it was a meeting to ask me that one question which could have easily been communicated without wasting my time. They offered a 60-day extension from the 12/01 deadline, which would have been nice to get me into the new year and into my busy season. After some weeks they emailed and said the committee which meets once a month only approved a 30 day extension. So basically they wanted it paid off on New Year's Eve. that's very inconvenient and awkward dating. I decided I didn't trust, nor want to deal with this bank any longer requested a payoff and wiring instructions. they responded with a 1-day payoff quote. Basically, it made me drop everything and run to Huntington to wire them the money immediately to avoid additional interest charges. As a consumer or a business owner, I would think long and hard about dealing with such impersonal employees and a bank that hides behind faceless committees, that show no loyalty to good-paying local customers. maybe they should just stay in Lakewood and leave this area altogether.

Great first time homebuyer experience Brent was patient as he walked us through the process of buying our first house. He offered competitive terms and kept in constant contact through each step. He also was honest and not pushy which was a deal breaker with some other loan officers we tried working with. I went with Third federal specifically because he made the experience easy and