We just wanted to say our experience was fantastic, professional & hassle free! We just wanted to say our experience with Matt and our processor Amanda at Equity was fantastic! From the very beginning Matt was up front about the process and right there to answer any questions or concerns. This was an amazingly hassle free refinance and I'd definitely recommend Equity Prime Mortgage to family and friends!!!

Much more attentive lenders out there Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. Maybe he’s got better things to do. Probably does. We spent an entire day putting together everything from social security cards to w-2s to bank statements. Not only did he not honor his response commitment, he simply never bothered to respond again. Ever. Left me wondering if we’d just had our information stolen. I’d avoid. Anyone who can’t make you feel like you’re the #1 customer and that their business depends on you doesn’t deserve it. This guy and operation fell WELL SHORT of that feeling for us.

My AWESOME experience! I had an AWESOME experience with Edgar and his team at Equity Prime Mortgage! They were attentive, patient, caring and so understand. They led us through the process and educated us when we did not understand. They listened to our concerns and answered our questions. Their customer service is impeccable, to say the least. THANK YOU team Lozado for all you did to make our dream of home ownership come true.

Bad Experience I had an awful experience with my lender. She lost several of my papers, many with sensitive information on them. She also sent the wrong documents to me in more than one occasion. She was not timely in responding back to phone calls or emails and came to closing late.

Criminals.. We have been going through this for almost 4 months and paid for 3 extensions and have no clue when we are closing. Our family is being forced to put our stuff in storage and couch surf with 5 small children. You guys are criminals. We have paid thousands of dollars in BS fees and done everything that has been asked of us. They have moved the closing date twice now and have no prospects of another date..