Much more attentive lenders out there Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. Maybe he’s got better things to do. Probably does. We spent an entire day putting together everything from social security cards to w-2s to bank statements. Not only did he not honor his response commitment, he simply never bothered to respond again. Ever. Left me wondering if we’d just had our information stolen. I’d avoid. Anyone who can’t make you feel like you’re the #1 customer and that their business depends on you doesn’t deserve it. This guy and operation fell WELL SHORT of that feeling for us.

Equity Prime is the best! I have utilized Equity Prime three times to refinance my primary residence. Not only has Steve Carpitella and his staff saved me thousands of dollars, his sound financial advice has allowed me to utilize my assets to make other real estate investments that I never thought were possible. I have recommended Equity Prime to my family and friends who also have nothing but great things to say about Equity Prime, from first time home buyers to refinancing. The staff is so thorough, make the process so easy and they are prompt. I have not found the level of customer service anywhere that I get with Equity Prime.

I would not recommend Equity Prime Mortgage. First major concern was when loan agent paused the loan process after the seller's agent called her and said that the deal may fall through because of tough negotiations. This caused serious stress to meet our deadlines. Then another agent sent an important document to me after 4PM that needed to be signed the same day or else the closing date would need to be postponed a day, and failed to communicate the importance until after I signed it the next day. Maybe it wouldn't have been a big deal to some but we were flying from NJ to FL for the closing and the next day the title company wasn't available, so that really put us out.

Damien Russell and Amanda Frederick - Did an Awesome Job!!! Damien was patient and very helpful. He set my expectations properly and met his commitments, even beating the turnaround time. Amanda really was helpful in getting a lien removed by connecting me to the right people and expediting the process. In the end, I would recommend going with Equity Prime and will use them again on my next Home Loan purchase!

My AWESOME experience! I had an AWESOME experience with Edgar and his team at Equity Prime Mortgage! They were attentive, patient, caring and so understand. They led us through the process and educated us when we did not understand. They listened to our concerns and answered our questions. Their customer service is impeccable, to say the least. THANK YOU team Lozado for all you did to make our dream of home ownership come true.