Primis reversed its position and equity prevailed Primis must be run by gangsters! They have cost me fees because of their illegal actions. They take deposited funds and do not credit accounts, then if you dare attempt to reach out to customer service……no response. A criminal outfit. Primis has reversed its position in my issue and has done the right thing in correcting and I believe it is because the president of the bank stepped in and reversed an employees bad decision. I must say in the last analysis for me the bank has redeemed itself, and I intend on deleting my above review.

So I phoned Premis Bank to ask some… So I phoned Primis Bank to ask some questions about joint accounts and beneficiaries. Started as #5 in the que, after 10 mins, I was #1 in the que (thinking this is not bad), then I waited for 1 hour as #1 in the que, Hung up..... Not a very good impression for someone that wants to open a new account.

Locked Account, Is Primis Bank Having Financial Problems?? Opened a checking account with Primis for the high interest. I noted from the start that customer support was difficult to get a hold of and it wasn't easy to integrate with other financial institutions however the high interest rate kept me. After setting it up and transferring funds to it I could no longer login. When I contact support after 30+ minute wait they just vaguely say it was for my security and can't give me any additional information, but I see a lot of other people posting online with the same issue. They never notified me or gave me any estimate how long the account will be locked. I transferred substantial funds from another bank and had payments set to pay today that will probably get interrupted and cause further issues. I regret opening an account with Primis. I am worried that Primis is the newest bank to collapse like Silicon Valley Bank because from what I read SVB customers had similar experiences before it was officially announced. I do take some comfort in that Primis does appear insured however in the event Primis is insolvent that could still tie up funds until it gets sorted out.

Primis is not for everyone Primis is not for everyone. The checking account appears to have everything: an exceptionally high interest rate, excellent customer service, a seemingly endless list of features all accessible from your mobile phone. While the high yield is real, some of the other things, that you may have come to expect, may be there in a way that could be somewhat unsettling. After you discover that customer service is stretched thin, you may not be reassured by the fact that it is provided by 'real people' and 'not by bots'. In addition to minimalized customer support, you might also encounter some unrepaired glitches when using the platform. All of this may or may not be beyond your comfort level. Note: Two years ago, Sona, a Regional Bank, with branches in Virginia and Maryland, rebranded itself as Primis. This new name is designed to highlight the innovative and rewarding nature of their new Nationwide savings and checking accounts. The promise to provide customer service by 'real people'/'not by bots', as well as an arcane description of the new platform, were included in the rebranding.