Taking payment on time but not updating the payment in their system resulting to which you have a bad impact on your cibil I am using zest money from last 5 years and took many products from Amazon & Myntra and also took 2 loans from them. From Last 6 months the company has lost all its trust and people working in zest money are so confused and they don't even know what to answer and how solve the customers issue. Since the time we got news that zest money is shutting down they are behaving so weird. My last month EMI was not deducted from my bank account so I called their customer service to inform the same and ask them that why it has not been deducted so they told me their is a problem but surely it will be deducted withing 24 hours but it didn't happen so I called them again and now they asked to make payment to their lending partner so I made my payment to IIFL and then shared the payment screenshot via email to zest money and asked them to update my payment in the app but they didn't and now it's more then 5 days I have calling them and writing them but they are not replying and after 5 days today I have received an email saying that I have to talk to IIFL and get this issue sorted from them. Now I don't know what to do and how to resolve this issue. I am afraid that this will show a bad impact on my cibil as they haven't updated my payment yet in their system.

Firstly I have completed my loan tenure… Firstly I have completed my loan tenure but they still spams me everyday for payment due which I don't have. This is harrasment and I wonder how many people are facing this same problems. I have emailed them week ago and there is no proper response from the team. I wish they had more customers centric team and valued them in near future.

Worst service Worst service. They did fraud with me by not returning the interest cashback. They will delay everytime so once you are done with all your emis they close the account without giving the interest cashback. Dont take emi scheme from Zest money.

Worst experience with Zest Money Worst experience with Zest Money, Totally unprofessional and pathetic customer service. I am writing to them since last 6 months regarding the interest cashback, that I was supposed to get but I am still waiting for the same till date and they are closing all request raised by me by marking it solved.

regarding cashback… regarding cashback… I have continued to follow up regarding my cash back for the last 5 to 6 months. I have already provided you required document as per your requirement. But yet I have not received March, August, September, October, November, and December cash back. Such a bad support team. how you frustrate your customers and do not meet your commitments with your customers. and customer support told me you don't pay EMI impact on your CIBIL score. why make fools customers sir?