bitter sweet Overall recommended. Two things missing: a. better performance charts - did I make money or loose money? is the chart going up me adding funds or asset price going up? b. ability to manually create portfolio from coins I have on give exchange; i would love to high level way easily control my pf spread over 4 exchanges without having to log into them

I decided not to renew my account for a…- see comment above I decided not to renew my account for a further year, due to the fact that I have wound up making almost no trades. Although I thought I had communicated that, my subscription in fact auto-renewed. So I requested cancellation and a refund, and these were processed promptly and professionally. Thank you

This platform is a complete chaos This platform is a complete chaos. They‘re putting a lot of time into actively encourageing leaders to charge a fee which they get a share from. But the HWM system is a complete mess, they are unable to get it to work and many followers got ripped off. Instead of fixxing the HWM issue within a year of time they suddenly changed the fee system without any announcements. I think they really SUCK at software development (I‘m a dev myself and its just ridiculous to see how long it takes for them to get the most trivial stuff to work) and only focus on how to make as much money as possible from the users.

Good service Good service. Can be cumbersome to learn and configure, but worth it. Update: Removed 1 star for providing my email address to TrustPilot, which is now spamming me. :/ Also, commissions should be paid immediately for referrals. Something changed with the referral program AFTER I had gotten a referral - and I still haven't gotten paid for it. Update #2: I started receiving marketing emails from TrustPilot after the survey was completed. And they are being sent to a unique email address that I only provided to shrimpy. Don't provide customer information to other companies, please, or this could happen. Per my correspondence from Shrimpy, the referral program was changed in October 2021. I have a referral on the books from prior to that date that still hasn't been paid.

I received good service recently from Alyssa at Shrimpy Support. I received good service recently from Alyssa and other at Shrimpy support. My automations on Gate.io had failed, and Alyssa's information, which was sent to me approx half a day after I emailed, explained the occurrence. I fixed it by, basically just waiting and renewing the API. But if I'd needed the support to act, they were there and in the loop, responding to me.