I received good service recently from Alyssa at Shrimpy Support. I received good service recently from Alyssa and other at Shrimpy support. My automations on Gate.io had failed, and Alyssa's information, which was sent to me approx half a day after I emailed, explained the occurrence. I fixed it by, basically just waiting and renewing the API. But if I'd needed the support to act, they were there and in the loop, responding to me.

Beware of renewal fee without any notice I was using Shrimpy; it was working well most of the time. Then I decided to become a "leader" that is where it started to get tricky; they are supposed to transfer a certain percentage of profit generated by your subscribers to you. I found them not transparent in accounting for profits and commissions, to say the least, and decided just to stop using them several months ago. Then yesterday, without ANY prior notice, I was charged for the year ahead. Support refuses to refund. Support also claims that payment notifications had been sent, but this is a lie; the inbox doesn't have anything of this sort, and I'm ready to prove it. UPD: got refunded through PayPal dispute

I decided not to renew my account for a…- see comment above I decided not to renew my account for a further year, due to the fact that I have wound up making almost no trades. Although I thought I had communicated that, my subscription in fact auto-renewed. So I requested cancellation and a refund, and these were processed promptly and professionally. Thank you

Good Idea That is Poorly Executed For the service that is provided, it should be free. Strategy managers / leaders have to change their style of trading to be compatible with Shrimpy or the followers lose their money. Often, trades by leaders don't even get copied. Stopped paying for the service after a few months. Right idea but poor execution leading to losses.

Don't trust this company or software… Don't trust this company or software with your money. I have experienced 10 major issues over 12 months of use. Including Stop Losses being missed or being activated accidentally. Resulting in thousands of dollars being lost or tax conditions being triggered. Worst part is the support is full of excuses and will never compensate you for your losses as they are not governed by anyone and will ignore you as they please, even blocking you from leaving negative comments on all their platforms. I don't understand your response? I stopped using this faulty software after it failed me the 3rd time and your support team simply responded with 'bad luck'.