Beware of renewal fee without any notice I was using Shrimpy; it was working well most of the time. Then I decided to become a "leader" that is where it started to get tricky; they are supposed to transfer a certain percentage of profit generated by your subscribers to you. I found them not transparent in accounting for profits and commissions, to say the least, and decided just to stop using them several months ago. Then yesterday, without ANY prior notice, I was charged for the year ahead. Support refuses to refund. Support also claims that payment notifications had been sent, but this is a lie; the inbox doesn't have anything of this sort, and I'm ready to prove it. UPD: got refunded through PayPal dispute

I received good service recently from Alyssa at Shrimpy Support. I received good service recently from Alyssa and other at Shrimpy support. My automations on Gate.io had failed, and Alyssa's information, which was sent to me approx half a day after I emailed, explained the occurrence. I fixed it by, basically just waiting and renewing the API. But if I'd needed the support to act, they were there and in the loop, responding to me.

Excellent platform Excellent platform. Well thought out and a great dashboard. My rebalancing strategy wasn’t making money and was underperforming HODLing with all large cap coins s and the fees on Coinbase are too high, in my opinion, to make money rebalancing with small investments.

Possible Scam Firstly, their Index bot randomly bought a crap coin with 99% of my portfolio. They acknowlged it happened but did't explain why or how. Secondly, I paid them $756 dollars for my subscription by mistake then for some reason they couldn't find the transaction for a month. When they finally did after lots of chasing they only gave me a partial refund. I'm starting to think this is a scam.

I decided not to renew my account for a…- see comment above I decided not to renew my account for a further year, due to the fact that I have wound up making almost no trades. Although I thought I had communicated that, my subscription in fact auto-renewed. So I requested cancellation and a refund, and these were processed promptly and professionally. Thank you