Beware of renewal fee without any notice I was using Shrimpy; it was working well most of the time. Then I decided to become a "leader" that is where it started to get tricky; they are supposed to transfer a certain percentage of profit generated by your subscribers to you. I found them not transparent in accounting for profits and commissions, to say the least, and decided just to stop using them several months ago. Then yesterday, without ANY prior notice, I was charged for the year ahead. Support refuses to refund. Support also claims that payment notifications had been sent, but this is a lie; the inbox doesn't have anything of this sort, and I'm ready to prove it. UPD: got refunded through PayPal dispute

I received good service recently from Alyssa at Shrimpy Support. I received good service recently from Alyssa and other at Shrimpy support. My automations on Gate.io had failed, and Alyssa's information, which was sent to me approx half a day after I emailed, explained the occurrence. I fixed it by, basically just waiting and renewing the API. But if I'd needed the support to act, they were there and in the loop, responding to me.

Scam Never been able to log into account. Forgot password does not work. Emailed multiple times won’t cancel without logging in. When requesting forgot password does not send. Months being billed without being able to stop it. Never used or been able to use the software. Probably the worst customer service ever experienced.

Good service Good service. Can be cumbersome to learn and configure, but worth it. Update: Removed 1 star for providing my email address to TrustPilot, which is now spamming me. :/ Also, commissions should be paid immediately for referrals. Something changed with the referral program AFTER I had gotten a referral - and I still haven't gotten paid for it. Update #2: I started receiving marketing emails from TrustPilot after the survey was completed. And they are being sent to a unique email address that I only provided to shrimpy. Don't provide customer information to other companies, please, or this could happen. Per my correspondence from Shrimpy, the referral program was changed in October 2021. I have a referral on the books from prior to that date that still hasn't been paid.

Don't trust this company or software… Don't trust this company or software with your money. I have experienced 10 major issues over 12 months of use. Including Stop Losses being missed or being activated accidentally. Resulting in thousands of dollars being lost or tax conditions being triggered. Worst part is the support is full of excuses and will never compensate you for your losses as they are not governed by anyone and will ignore you as they please, even blocking you from leaving negative comments on all their platforms. I don't understand your response? I stopped using this faulty software after it failed me the 3rd time and your support team simply responded with 'bad luck'.