Scam Never been able to log into account. Forgot password does not work. Emailed multiple times won’t cancel without logging in. When requesting forgot password does not send. Months being billed without being able to stop it. Never used or been able to use the software. Probably the worst customer service ever experienced.

I decided not to renew my account for a…- see comment above I decided not to renew my account for a further year, due to the fact that I have wound up making almost no trades. Although I thought I had communicated that, my subscription in fact auto-renewed. So I requested cancellation and a refund, and these were processed promptly and professionally. Thank you

Only 3/5 !? This is inaccurate Only 3/5 !? Shrimpy deserve a 5/5. They succeed to make simple indexes/portfolios management unlike competitors (I have tried) and without pointless "technical" sequins and gloss. Blog posts are old but still relevant and very instructive, in particular those about backtesting.

Good service Good service. Can be cumbersome to learn and configure, but worth it. Update: Removed 1 star for providing my email address to TrustPilot, which is now spamming me. :/ Also, commissions should be paid immediately for referrals. Something changed with the referral program AFTER I had gotten a referral - and I still haven't gotten paid for it. Update #2: I started receiving marketing emails from TrustPilot after the survey was completed. And they are being sent to a unique email address that I only provided to shrimpy. Don't provide customer information to other companies, please, or this could happen. Per my correspondence from Shrimpy, the referral program was changed in October 2021. I have a referral on the books from prior to that date that still hasn't been paid.

New to Crypto, Shrimpy is not so Newbie freindly... I am new to Crypto and even though I have learned a lot since I dove in back in Sept. 2021, I got Shrimpy thru a recommendation which I found after I purchased the yearly subscription and then found a big learning curve, so I just let it sit there. Fortunetly, thru another group I became better educated and since their program is not currently using binance.us, I got back into Shrimpy armed with what I learned but then even though I am able to do trades for accumulation, I am still finding Shrimpy difficult, not so much to use but understanding how to use it. I think they need to have a training section called 'Shrimpy for Dummies'!