Worst everrrr Re home mortgage refinance Costco referral, identical experience to other reviews, three month plus purgatory waste of time, feel sucker punched

Didn't know what a barndominium was… I Didn't know what a barndominium was… In an effort to keep this short, sweet and to the point don't deal with a mortgage company that doesn't understand real estate. We decided to give our business to North American Savings Bank because of the perceived large offering of products for mortgages. To set the stage my wife and I have credit scores at or above 800 no consumer or auto debt and the only debt we have are two secured mortgages that have rental income that more than cover their costs. We own three properties one residential, one rental and one commercial, With a total equity north of $1.3 million. We started our mortgage journey with Dirk kiser (loan officer) and explained to Dirk that we were looking at and had made an offer on a property consisting of 95 acres and a barndominium. We gave him the listing information and discussed what that property was and what our intention is. You would think that if there were any concerns with this type of property we would have been alerted at that time or shortly thereafter. That was not the case, in fact we made it all the way up to four days prior to the closing when we were then told that they did not have a product that fit our property. We are now at risk of losing a property that we had searched three years to find because of the ineptitude of one individual with the inability to know his products and real estate in general. If you are looking for a property that doesn't fit the cookie cutter 3 bedroom 2 bathroom house in suburbia do not and I repeat do not waste your time and money with this company. To sum things up Dirk made it very clear that he and North American savings bank takes no responsibility for us losing the opportunity to purchase this property. Thank you NASB for wasting our time and money.

Took 6 months to close Took 6 months to close. Requested unnecessary documents throughout that DU Fannie DOES NOT REQUIRE. Refinanced 3 other homes during this time with another lenders while this bank screwed everything up. AVOID LIKE THE PLAGUE.

Don't Fall for NASB Trap Please save yourself time and headache when refinancing and avoid NASB. They lure you in with a low rate and fees, but the underwriting requests are over the top. Despite a credit score >800 and a home mortgage less than 1x annual income, NASB was unable to close a refinance within 100 days. I have used multiple banks for mortgages and refinancing and NASB was by far the worst.

It took NASB almost 5 months to close… It took NASB almost 5 months to close our refi. They would schedule a day for closing and then delay it due to not having some type of “document.” The last delay was due to NASB saying they didn’t have our homeowners insurance document. NASB said they contacted my insurance company, but there hasn’t been any response. When I found this out, I called my insurance company. I was told that no one from NASB had called them. My insurance company sent me the document immediately. It was exactly the same document that I uploaded into NASB’s portal four months earlier.