Simply Baffling Customer Support?? I had a simple issue with my IOS app - there was a "Selling your crypto" option that was supposed to be there and it was missing. I asked the Help Desk and they just kept pasteing articles from their Help Files. I tried entering the issue again to get a different agent but the same thing happened. I've concluded these aren't real people - just BOTs looking for tag words.

Lost Ethereum, no technical support at all Transferred Ethereum from here to a trading platform and it simply disappeared. Contacted support team who quickly and promptly responded with a list of queries (most of which I had already put in the initial email), I answered all of these queries and now 1 week and 6 unanswered emails later they are just completely ignoring me. It’s only £150 but the point is you use this wallet entirely at your own risk, if anything goes wrong there is no real support behind it at all.

I like their support center but the… I like their support center but the fact that they re custodial made me go to another wallet. I'm not sure in their security level.

Lost all my tokens!!! Lost all my tokens!!! (Nov/2021) I made a deposit of 1000 tokens and after 3 days I needed to withdraw them for personal reasons, but when I signed up, my account showed my profile like 'newly created' and tokens were zero. The support is awful, they answered me 2 months later, they told me "we did not have any transactions registered on your account" ... in resume, they couldn't do anything.

Poor protection. Account wiped clean. For more than one year I used MEW. It had a good reputation as a safe place to hold crypto. One week ago however my account was wiped clean with nearly 2M RSR tokens. MEW just says it was a malicious contract address and washes their hands.