Simply Baffling Customer Support?? I had a simple issue with my IOS app - there was a "Selling your crypto" option that was supposed to be there and it was missing. I asked the Help Desk and they just kept pasteing articles from their Help Files. I tried entering the issue again to get a different agent but the same thing happened. I've concluded these aren't real people - just BOTs looking for tag words.

Lost Ethereum, no technical support at all Transferred Ethereum from here to a trading platform and it simply disappeared. Contacted support team who quickly and promptly responded with a list of queries (most of which I had already put in the initial email), I answered all of these queries and now 1 week and 6 unanswered emails later they are just completely ignoring me. It’s only £150 but the point is you use this wallet entirely at your own risk, if anything goes wrong there is no real support behind it at all.

Poor protection. Account wiped clean. For more than one year I used MEW. It had a good reputation as a safe place to hold crypto. One week ago however my account was wiped clean with nearly 2M RSR tokens. MEW just says it was a malicious contract address and washes their hands.

Most unethical shady business I’ve run into Most unethical shady business I’ve worked with! For a start their product/service is fatally flawed and doesn’t even process eth transactions well so most transactions run out of gas meaning they don’t go through, this is a huge problem on the app which doesn’t allow much customization of the amount of gas you can use. It wouldn’t be a huge problem but this company for some reason prematurely deducts the eth our of your wallet leaving you without the eth that you own! Which is what happened to me when I tried to make a simple purchase that I’ve done tons of times but decided to give MEW a try and see if it was better. Well it failed twice in a row because the gas was too low. Now my eth is inaccessible, and the website where your supposed to be able to “fix” this doesn’t let you sign in. Not only that the site steals tons of private information that they have no business having, defeating one of the benefits of crypto. Example is in my interaction with customer service they contacted me on an email I never provided them and wouldn’t because I don’t use it for anything, so they must have harvested it through data collection they claim not to use. Customer service is just robots so don’t expect your money back if something goes wrong, I’m still waiting.

Lost all my tokens!!! Lost all my tokens!!! (Nov/2021) I made a deposit of 1000 tokens and after 3 days I needed to withdraw them for personal reasons, but when I signed up, my account showed my profile like 'newly created' and tokens were zero. The support is awful, they answered me 2 months later, they told me "we did not have any transactions registered on your account" ... in resume, they couldn't do anything.