Pretty good, very reliable I've been banking with Citi for quite some time and not had many problems. Fees are low or non-existent; branch personnel are friendly and helpful. The Double Cash card works just as advertised, and provides a small but welcome bit of extra income every month. Interest rates are not competitive, however, so most of my CDs are elsewhere. I once attempted to open accounts for a housebound relative, and was told they couldn't be opened unless the account holder was present. That seemed odd, considering online accounts don't require you to be present.

Citibank Colludes with Fraudsters Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again anyway even after I have a letter from them confirming its fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.

They pay people for all their positive reviews THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM. $70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

CITI SUCKS! Quite simply, this is NOT a bank for the average, everyday customer. This is a bank that values it's commercial clients over the little guy every time. They lie about interest rates (bait and switch), and don't ever have a dispute with a merchant. They will win every time even when provided with written proof of the issue. There are better credit card deals out there and better banks like Discover that are upfront with their customers about everything, offer competitive interest rates and LISTENS to their customer base. RUN, don't walk away from this bank!!!