Patient, Understanding and Kind. William Castle was very patient and kind to me. He was through.

I made the decision not to go through… I made the decision not to go through with the program because I didn’t want to suffer my credit scores to plummet any further while waiting through the negotiation process. I called and canceled a week prior to when the first payment was to be debited from my checking account but they still took out the large sum of money after I had canceled causing a disruption of auto payments coming in. I called back and asked what happened they apologized for the mistake and said that it would take approximately a week to correct which I couldn’t understand. The week past and the money still hadn’t posted to my account I called and after the rep first t tried to say no money was taken from my account and can I send proof and what not I got very angry. After some more searching she comes back and say I had to call Global Holdings that handles the trust funds for the program and they in turn told me no cancellation request had been put through at all by Verify Debt Resolution and it would take another 5 business days now I’m outraged and it took me to rant before the Global Rep then says they can do a direct deposit to my account instead of wiring the money and said yes fine do that of course! What she failed to mention was they were going to charge me $10.75 to do the transaction. This was the worst set of circumstances I ever experienced with any company period!

This team is supportive and cares about… This team is supportive and cares about getting your finances in check. It’s nice to have someone available by phone, email or text any time I have questions.

Call from Madison today. She was polite, knowledgeable, and voiced true concern for my success in the program. I contacted you all. Gave William Castle all my information and he then did all the work necessary to get me into the program. I now have peace of mind knowing that, with his help, I'm on the right track.

It was the representative reyna she was so understanding standing and patience she gave me hope an peace i really appreciated her My representative whom helped me Reyna was so understanding an patient she gave me hope when i was being harrassed, she helped me with all she could,she was outstanding and i felt she went over beyond what she had to to help me. I absolutely would recomend her to all my family an freinds.