Solid bank, needs some improvements I’ve had my checking and savings accounts here for years. I was initially attracted by their Rewards Checking account. I now use cash back credit cards instead of doing all the POS debit transactions because I end up earning more that way than the interest on the Rewards Checking. I’ve still kept my accounts there though and have been pretty satisfied. The mobil app is pretty good and the online banking is good. It also has a feature where you can instantly transfer money to another VTFCU customer if you “add” them (requires some info from the person in order to add them). I wish VTFCU had a green/socially responsible banking initiative where our savings could be focused on helping make Vermonters save energy, water (and therefore money), improve the sustainability and carbon storage in agriculture, etc. I found a better auto loan rate at NEFCU, so recommend checking there. The staff at the VTFCU branch I go to have always been friendly and helpful and I have appreciated their COVID safety protocols. I am distresses to read that another reviewer experienced racism here. As far as I can currently remember I’m not aware of VTFCU taking a visible stance against racism, and other issues of oppression and exclusion/discrimination (other than legally required equal lending statements). It sounds like there needs to be additional training and accountability for staff to consciously fight against racism and its effects. Maybe there should be an affirmative action plan as well to improve the diversity of staff. Everyone should be able to bank here and be treated with respect, care, and equally. Maybe there could also be a newsletter series on the history of the credit union, including both good and bad/hard parts of the story.

Worst experience ever moved all assets. Never in 30 years have I seen bad attitudes and harassment. I felt attacked by Lori G and Kimberly terrible member Worst experience ever moved all assets to another credit union they were so rude the first time I was late on a visa payment.