Was very thank to have Mrs Katt work… Was very thankful to have Mrs Katt work with me and explained things I didn’t no was very easy thank u give her a gift card lol

I’m very happy with the quick… I’m very happy with the quick turnaround once a claim is filed. It’s such an easy process. Thank you Pet Partners!!

Concerned for the Future of PetPartners I would have given PetPartners 10 stars a few months ago but it would seem they are making some changes that make me a lot less excited to tell my friends to get a policy. They no longer cover illness for dogs insured after 5yrs of age. They no longer let you increase coverage should the need arise or should you be able to afford better coverage. Who knows what other changes have been made. I’m extremely disappointed though because PetPartners was a standout among other heartless pet insurance companies and it seems they are moving towards joining the pack. What I will say is how thankful I was to have a policy when my dog was diagnosed with Lymphoma. That said, when I put her SupportCare claim in after she passed they tried to charge me a coinsurance- this does not apply on these claims. It was easily addressed via email but frustrating to deal with while grieving the loss of my sweet girl. Both of my dogs policies also increased in cost upon renewal. Understandable with our girl with lymphoma, treatments are expensive; but for our other dog, if I put in his same details in the quote tool or act like I am going to make a change in the online portal it shows that his monthly should be less. I feel like I have been penalized for using their insurance. All that to say, I’m not sure if there is a more customizable/better option on the market currently but I sure hope they don’t continue making negative changes. I am almost feeling guilty for all of the people who signed up based on my positive reviews because it was based on something that no longer exists.

Angela is the best Angela was absolutely amazing. She deserves a raise. She identified a plan that would work perfectly for my dog. She answered every question with a positive and precise response. I have dealt with many customer service representatives and very few compare to her. This experience was one of the best that I have had through a phone call. Thank you so much, Angela.

Kat was very professional and helped me… Kat was very professional and helped me solve a dispute I had. The process to complete was easy and quick.