Major Fail Been a customer since 2014. Added a new truck to my policy before leaving the car lot. Was quoted on the phone that my new insurance payment would be $185. Eight days later, when my renewal came up, the payment was $229. I called and asked why, didn’t get a clear answer, asked to speak to manager and was told, “ You weren’t misquoted, she just didn’t have all the information in front of her. And you KNEW you had a renewal coming up!” Quoting incorrectly without all the information in front of you is misquoting. And apparently it’s my fault for being misquoted and not having a second job as an insurance agent.

Selecting the correct type of policy… Selecting the correct type of policy that I wanted should not have been hard. I wanted full coverage but was given the other. When I tried to upgrade I was told I couldn’t. Then I’m charged $6 to pay online, if you enclosed an envelope inside my billing I would just mail it in. I’m definitely changing providers. Please don’t call because this is set in stone

The Staff and overall experience of… The Staff and overall experience of opening my new policy with Safe Auto, was explained to me thoroughly and in depth. Very friendly and courteous Staff. Very professional and professional. I highly recommend Safe Auto for anybody in need of generating a New Policy, hands down, I fully acknowledge and understand everything that I need to know about my new policy. Thank you Much to everyone st the Safe Auto Office. ..

Payments due early instead of every 30 days Paid to start the policy and got another bill 12 days later. Instead of the policy renewing on the same day I started it every month it now looks like I’m paying it late. Silliest thing I’ve ever seen. I have exactly 30 days to pay it but after the 12th day it’s late and if it’s not paid by the date it should actually finally be due, it’s cancelled.

Every call I’ve made was answered with… Every call I’ve made was answered with great respect and delightful representatives! They were so helpful and quick and always answers or will find the answer to every question !