Nearly 5 Years - No Complaints! Getting insurance on day of car purchase (2018) was so quick/easy! At first, they freaked me out with the constant mailed "reminders" but once used to that - it's been smooth sailing! Literally, until one dark night couple yrs ago, coming home off night shift a deer vs. car happened to me! The claim process was MINDBOGGLINGLY quick/simple/easy-to-understand! The ONLY hold up was happened during "pandemic" and body-shop had issues getting parts... & then did a crappy-rush job... BUT my insurance company DID AWESOME! Fast fwd to now, recently paid off my car & decided to make change to policy. Again, so very customer-friendly, quick/easy - PAINLESS process. Thank You S/A for all your hard work!

Major Fail Been a customer since 2014. Added a new truck to my policy before leaving the car lot. Was quoted on the phone that my new insurance payment would be $185. Eight days later, when my renewal came up, the payment was $229. I called and asked why, didn’t get a clear answer, asked to speak to manager and was told, “ You weren’t misquoted, she just didn’t have all the information in front of her. And you KNEW you had a renewal coming up!” Quoting incorrectly without all the information in front of you is misquoting. And apparently it’s my fault for being misquoted and not having a second job as an insurance agent.

Exorbitant and Unworthy For Safe Auto Insurance as a whole, I don't like this company. I had their insurance for years, from 16 years old while paying my part on my dad's coverage through about 29 years old on my own. I wish i had checked out other providers years before I switched, because I was paying from $146/mo to $161/mo every single month for full coverage on my $19k new car for 4 years, as well as before and after those 4 years, with a clean driving record except for a small speeding ticket, which was too long ago to affect my rate the last few years. I couldn't get any better rate with them. I switched to Erie Insurance and got 3 times better coverage and I pay ONE THIRD the price: $54/mo! It seemed to me that the only thing SA cared about was getting their outrageous payment as soon as it was almost due. Even just seeing how their app told me when it was due and counted down to the date in big red numbers with exclamation points disgusted me. And it didn't refresh when i logged in- it always said it was overdue by so many days- and i had to log out and back in or something. And i don't really ever like calling any customer service team, period, so the fact that i didn't particularly like SA's service is no surprise. Nor is there anything good or bad specifically that stands out to me about it. I will never ever ever go back to Safe Auto, Lord willingly. They don't deserve the money they get.

I was happy till I signed up and paid… I was happy till I signed up and paid the down payment. Then 9 days later I get a letter in mail saying payment due by 17th and I just signed up on Jan 4 was confused why you have to pay before a month is up. Tried to contact them kept getting auto system was very upset and still am.

It was a hassle free experience It was a hassle free experience, I was paying way to much with my old insurance company, I got my new policy in 5 minutes from the comfort of my couch and no annoying phone calls. I put in what I wanted and and saved over $75 a month ! Thank you !!!!!!!