Nearly 5 Years - No Complaints! Getting insurance on day of car purchase (2018) was so quick/easy! At first, they freaked me out with the constant mailed "reminders" but once used to that - it's been smooth sailing! Literally, until one dark night couple yrs ago, coming home off night shift a deer vs. car happened to me! The claim process was MINDBOGGLINGLY quick/simple/easy-to-understand! The ONLY hold up was happened during "pandemic" and body-shop had issues getting parts... & then did a crappy-rush job... BUT my insurance company DID AWESOME! Fast fwd to now, recently paid off my car & decided to make change to policy. Again, so very customer-friendly, quick/easy - PAINLESS process. Thank You S/A for all your hard work!

Payments due early instead of every 30 days Paid to start the policy and got another bill 12 days later. Instead of the policy renewing on the same day I started it every month it now looks like I’m paying it late. Silliest thing I’ve ever seen. I have exactly 30 days to pay it but after the 12th day it’s late and if it’s not paid by the date it should actually finally be due, it’s cancelled.

Amazing insurance They help you get insurance right away & work a good deal for good insurance. The only thing is they should have a app but other then that I am one satisfied customer.

Major Fail Been a customer since 2014. Added a new truck to my policy before leaving the car lot. Was quoted on the phone that my new insurance payment would be $185. Eight days later, when my renewal came up, the payment was $229. I called and asked why, didn’t get a clear answer, asked to speak to manager and was told, “ You weren’t misquoted, she just didn’t have all the information in front of her. And you KNEW you had a renewal coming up!” Quoting incorrectly without all the information in front of you is misquoting. And apparently it’s my fault for being misquoted and not having a second job as an insurance agent.

I was happy till I signed up and paid… I was happy till I signed up and paid the down payment. Then 9 days later I get a letter in mail saying payment due by 17th and I just signed up on Jan 4 was confused why you have to pay before a month is up. Tried to contact them kept getting auto system was very upset and still am.