Nearly 5 Years - No Complaints! Getting insurance on day of car purchase (2018) was so quick/easy! At first, they freaked me out with the constant mailed "reminders" but once used to that - it's been smooth sailing! Literally, until one dark night couple yrs ago, coming home off night shift a deer vs. car happened to me! The claim process was MINDBOGGLINGLY quick/simple/easy-to-understand! The ONLY hold up was happened during "pandemic" and body-shop had issues getting parts... & then did a crappy-rush job... BUT my insurance company DID AWESOME! Fast fwd to now, recently paid off my car & decided to make change to policy. Again, so very customer-friendly, quick/easy - PAINLESS process. Thank You S/A for all your hard work!

Safe Auto Customer Service IS THE…WORSE Safe Auto Customer Service IS THE WORSE!! No one at Safe Auto is capable of answering the simplest questions. This "Company" charges me $75/mo for a "Non-Owner" Policy, but then starts harassing me 7 Days later for another Payment. I called in to find out "Why". N O O N E at Safe Auto has the competence to answer just a basic question. After 3 Employees, I began asking for a "manager", and then wait on hold for 15mins just to be told "There aren't any managers available" - I just hung up!!! This is PATHETIC

Shi**y auto should be the name I would give this a zero star if I could. I was with safe auto for 2 years making my payments on time then suddenly that raise my rates it absolutely disappointing. Customer service didn't care. They didn't try to offer any kind of way to keep me as a customer. Got a great quote from geico and now I'm thankful I'm done with this shi**y company I hope they go bankrupt

The representative tool care of all of… The representative tool care of all of the items that needed to be sorted as we completed the process. There were no unanswered questions. I am completely fine with everything.

Selecting the correct type of policy… Selecting the correct type of policy that I wanted should not have been hard. I wanted full coverage but was given the other. When I tried to upgrade I was told I couldn’t. Then I’m charged $6 to pay online, if you enclosed an envelope inside my billing I would just mail it in. I’m definitely changing providers. Please don’t call because this is set in stone