I was happy till I signed up and paid… I was happy till I signed up and paid the down payment. Then 9 days later I get a letter in mail saying payment due by 17th and I just signed up on Jan 4 was confused why you have to pay before a month is up. Tried to contact them kept getting auto system was very upset and still am.

Nearly 5 Years - No Complaints! Getting insurance on day of car purchase (2018) was so quick/easy! At first, they freaked me out with the constant mailed "reminders" but once used to that - it's been smooth sailing! Literally, until one dark night couple yrs ago, coming home off night shift a deer vs. car happened to me! The claim process was MINDBOGGLINGLY quick/simple/easy-to-understand! The ONLY hold up was happened during "pandemic" and body-shop had issues getting parts... & then did a crappy-rush job... BUT my insurance company DID AWESOME! Fast fwd to now, recently paid off my car & decided to make change to policy. Again, so very customer-friendly, quick/easy - PAINLESS process. Thank You S/A for all your hard work!

It was a hassle free experience It was a hassle free experience, I was paying way to much with my old insurance company, I got my new policy in 5 minutes from the comfort of my couch and no annoying phone calls. I put in what I wanted and and saved over $75 a month ! Thank you !!!!!!!

Selecting the correct type of policy… Selecting the correct type of policy that I wanted should not have been hard. I wanted full coverage but was given the other. When I tried to upgrade I was told I couldn’t. Then I’m charged $6 to pay online, if you enclosed an envelope inside my billing I would just mail it in. I’m definitely changing providers. Please don’t call because this is set in stone

Major Fail Been a customer since 2014. Added a new truck to my policy before leaving the car lot. Was quoted on the phone that my new insurance payment would be $185. Eight days later, when my renewal came up, the payment was $229. I called and asked why, didn’t get a clear answer, asked to speak to manager and was told, “ You weren’t misquoted, she just didn’t have all the information in front of her. And you KNEW you had a renewal coming up!” Quoting incorrectly without all the information in front of you is misquoting. And apparently it’s my fault for being misquoted and not having a second job as an insurance agent.