3rd world Had our property insured with Hippo for several years, until we had to make two claims short time apart. Not only did we get ditched by Hippo as soon as they had to pony up for a change (this clearly didn't align with their business plan of only collecting premiums), one of their agents "helped" us migrate to a completely wrong third party policy. It's been over 6 months and we're still trying to untangle this mess. Dreadful phone customer service. I've experienced 20min - 1 hour hold times. Often the call would disconnect or go to voice mail. This is third world stuff.

Tedious process The initial process to get a quote was fairly easy compared to other insurers but they quoted me 27% more than my current insurer, and 30% more than another competitor. When I inquired about simply changing the Dwelling coverage to match my existing one, I was advised to go through a "Self inspection process". They sent me a text message and it took forever to completed the process (about 50 pictures to take of EVERYTHING in, outside and around your home), this was a nightmare. Once this was completed, they announced me I would have to wait 7 business days (on average) for them to update the quote. I ended signing up with another insurer.