Poor customer service Not sure how your supposed to actually buy a plan. I tried on 3 occasions to purchase a plan online. It took me to the screen that said your order was processing, please wait a few moments. That being said, 30 min later...nothing. Even tried on a different browser in case that was an issue, but no luck. So I tried calling. First time I left my number and it took 1.5 hrs for a call back and by then I was on my way out the door and couldn't answer. Second time got a return call in 20 minutes, but was put on hold while customer service checked on something and when they picked back up they disconnected the call (maybe an accident) but then they never called back. So I called a 3rd time and never received a return call. I only wanted to use them because REI recommended them for our trip and I feel like REI is a reliable company. But if it's this hard to give TripAssure my money, I can't imagine how they'd ever come through on any claims.

customer service Bad customer service. I have emailed 3 times with no response. I have been placed on hold for over 25 minutes on every phone call. This is not right. I will not be using them again and contacting Better Busines Bureau. .

Total Disappointment I have e-mailed trip assure 3 times and called 5 times and no support what-so-ever. Really, really disappointed I purchased this policy. They gladly take your money but good luck getting any support. What a sorry @$$ business model and company. Going to Better Business Bureau with a formal compliant.

DO NOT BUY! TripAssure offers NO SUPPORT after the sale Your reply is a joke. My trip was scheduled for 03/03/20, so it is too little too late. To make things worst on my day of travel a tornado hit the town where I live, Cookeville, and roads around my home where littered by downed power line. I emailed you about that also and still no reply. You people do not have a heart! You have the time to reply to a review, but still I cannot get a call back. I tried to file a claim and your web site has a critical error when I go to the claim link. I will post negative reviews everywhere I can. I have filed a BBB complaint and will file a complaint with my state insurance commission. TripAssure offers no support after the sale. I called several times to find out if getting sick with the Coronavirus was covered by the insurance that I have purchased and after long hold times the only choice was to leave a call back number. The message said that the call would be returned within 48 hours but I never got a call back. They did not answer my emails either. Because of not knowing if getting sick with the Cironavirus was covered by the insurance that I had purchased, I decided not to travel. I will try to file a claim, but at this point I have no confidence in this insurance. Horrible experience! DO NOT BUY!

We've used TripAssure many times We've used TripAssure many times. Booking the coverage is easy and they are quick to answer any questions leading up to travel. Thus far, I've only had to invoke the insurance one time and the process and system could not have been any easier. Filing the claim was easy and straight forward. My contact walked me through the entire process and we received a full refund for our vacation in a matter of weeks. I would recommend, and do recommend, TripAssure to family, friends and anyone who is interested in travel insurance.