one guard past 2 years is nothing but a… one guard past 2 years is nothing but a scam with any of the techs they call out, oh sure they will cove the item thats bad, but then ALL the techs will also find all the extra's that MUST be done or they wont replace item. Like wiring, hoses, cables, exchange fees, what ever. water heater, sure they cover a water heater, but even if you in and out hoses are in perfect condition, the scam tech in our case AV pluming says oh we need to charge you $450 for new pipes thats about $50 in materials, or they wont install it. Then another $159 to exchange the water heater thats still under warranty that one guard just replaced less than 4 years ago. see this is why all the techs LOVE the one guard warranty, One guard just pays them for the labor at a reduced rate and then the techs make that up by charging YOU the one guard customer in extra hidden fee's that THEY says is required to finish the repair or replacement, great scam these warranties company have going with all the repair techs. Nice game they have going on here, dont believe me, try getting a repair or replacement on any covered item, YOU will have out of pocket costs every time.

Whoa.... The technician that One Guard sent out to fix my a/c issue diagnosed it as a blower motor. Honor Air never gave me a price for new blower motor, so I called another a/c company. It was the capacitor. Next experience: Called to have windows cleaned. Service fee charged. No company on their approved list, so find your own. I did. Got their price approved for reimbursement. Submitted the bill and I received a partial payment. Now trying to get a manager or the retention team in sales to call me....promised a call within 24 hours...nope...still waiting...

oneguard is a SCAM NOT LEGIT AT ALL On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU.

Technician Showed up late and promised… Technician Showed up late and promised to come back next morning with parts but decided to reject the claim stating original electrical work wasn’t done right. The original work was completed by technician who specializes in installing electrical wiring for Tesla car charging.