Technician Showed up late and promised… Technician Showed up late and promised to come back next morning with parts but decided to reject the claim stating original electrical work wasn’t done right. The original work was completed by technician who specializes in installing electrical wiring for Tesla car charging.

worst contractors, shady business practices They always have the worst contractors, takes a long time for them to get there such that the problem could get worse. No emergency coverage. VERY hard to cancel they avoid it

oneguard is a SCAM NOT LEGIT AT ALL On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU.

Locked into one contractor of their choosing We utilized the OneGuard Home Warranty for a condo that we purchased. The main area where they were involved was in resolving problems with the HVAC system. They would only use one contractor that was not performing well. I asked them if we could use a different contractor and they said they only have one in the area they are allowed to use. When it came time to replace the air conditioning unit, the home warranty covered all but $600 and the cost of the crane used to lift the AC unit. The contractor did not install the switches that alert us that there is an overflow of condensate under the unit or in the overflow line, so the engineered wood floor that was 3 years hold had to be replaced for $6,000. I do not recommend OneGuard because they are using one bottom of the barrel contractor, at least for AC issues, which can be a focus area in Texas.