oneguard is a SCAM NOT LEGIT AT ALL On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU.

Whoa.... The technician that One Guard sent out to fix my a/c issue diagnosed it as a blower motor. Honor Air never gave me a price for new blower motor, so I called another a/c company. It was the capacitor. Next experience: Called to have windows cleaned. Service fee charged. No company on their approved list, so find your own. I did. Got their price approved for reimbursement. Submitted the bill and I received a partial payment. Now trying to get a manager or the retention team in sales to call me....promised a call within 24 hours...nope...still waiting...

Be very careful with this company Be very careful with this company. They are fraudulent. We paid $2000 for a brand new air compressor. After a few months we had issues with our air again. The tech that came out today said that One Guard ordered us a REFURBISHED air compressor. The tech said that these only last a few weeks. They are using old equipment when you are paying for new. And now they want us to pay $1500 again so they can send us another used air compressor. It lasted 3 months, why would we pay to be scammed again.

Poor customer service management and poorer contractors This company uses an asian or Indian call center who agents invariably have poor phone connections. This is 2023 so you'd figure when my cell phone comes up they'd have all my information, but not the case so you spend 10 min in buraucracy. They keep using the same lousy contractor, AZ Trademasters-HVAC, who NEVER can get to you in less than a week and NEVER can get it fixed the first time. It's 115 degrees outside and we have no AC. I would find someone else.