The service I received from Mark Kim… The service I received from Mark Kim was above and beyond any lending officer I have ever experienced. We were working on a couple of solutions he had available. I decided on one, and started filling out the application. All I needed to do was provide some documents for underwriting the following day. Then my mothers health took a scary turn for the worse. Upon learning of my mothers health issue he completely understood. He offered a sincere well wishes for her & I. He simply asked me to keep him informed with how things were going. I can’t tell you how much I appreciated him not bothering me with finishing the plan we started. The respect and professionalism he showed me is why I was reaching back out to him. I let him know I wasn’t interested in losing my current interest rate. This allowed him share a new program he could offer me without doing anything to my current mortgage. He found the prefect program to help me and my major stress, credit card debt. He took the time to actually talk to me & truly learned all about me, my kids, and the reason behind my debit. He ask if I could send him pictures of the landscaping improvements.

Everything went well Everything went well! More timely notices when there are items to attend to would be good. Several times I just happened to check & was surprised that you were waiting on something from me or a signature.

Application Process was Extremely Easy Tessa A. and Jennifer R. were excellent to work with and very responsive during application process. Would have given 5 stars but we had issues with our wire transfer to our bank.

Other then the problems I had sending… Other then the problems I had sending items Tracy was wonderful and very patient in helping get everything together. She was very informative on every step of the process and I thank you for everything done for me.

Fast and friendly service Fast and friendly service! Everyone I spoke with was kind, patient, and worked really hard to help me through the process. They took the time to answer my questions and never made me feel pressured to do anything.