Another source of unnecessary stress Please don't buy anything from Groupon unless you either want stress or are 100% sure (which nobody ever is). I accidentally bought the same deal twice, tried asking for refund via app but it wasn't working. Called the numbers provided, not working. Desperate for my money, I emailed 3 days after purchase, I only got automated responses. The case was never looked into. Days later when discussing something else with Groupon, I mentioned this case and I was told it'd be passed to a supervisor who refused to refund because I'd apparently approached then 15 days after purchase. When I pointed the fact that I'd sent emails, my case was apparently going to be reviewed based on the emails. Weeks later, have I got my refund? NO! Any communication regarding the matter? NO! Groupon, I asked for refund 3 days after purchase, please give me my £22.46 back. It may be a small amount but it's my hard earned money! Some good deals but customer service from Groupon makes them not worth it. I wanted a facial not stress!

Quick remedy Got an immediate response to my informing Groupon that an item had been neither purchased nor redeemed by me. I was refunded the entire cost with no hassle. Great customer service!

Taking care of business The customer service department of Groupon took care of my funds in a timely manner. You see, I have had Groupon bucks on my account for some time and noticed quite a difference in the amount. I reached out with my concern. Soon after, I received an email about rating my recent experience. After looking further into my account, I discovered some specimen hacked into my account and stole my funds to go to Chuck E Cheese. I let the Groupon team know and they took care of recovering my funds and a password change quickly. I appreciated the promptness.

It took forever for Groupon to credit… It took forever for Groupon to credit me for a fraudulent charge. I called the merchant, verified it wasn't me and asked Groupon to call same merchant. Upon deciding to refund, they asked me for my checking account info or would give me Groupon credit. This is afterwards they told me they credited my charge card but didn't. Needless to say I wouldn't trust them or anyone else with personal information so after me completely stressing out, I chose to use Groupon credit they offered. I believe they charged my credit card on March 4, 2024.

Great First Timer Experience WE have been looking to try a dance class or 2 and had a great first time experience. The location was a little difficult to find, but the facility was really nice and welcoming once we did find it.