The refund was not refunded to my Bank Groupon offered a refund for price match and confirmed several times that the amount was already issued and that it was the issue from my Bank. I complained several times with the bank and groupon for almost 5 weeks....long story, short story...they never gave me back the refund due to technical errors (that's what they said at the end) and finally the provided it in groupon bucks. They made me waste my time instead of solving the issue since the beginning.

Return Groupon I’m rating 5 only the last person I was texting with. But these last representative was number 4. Previous 3 did not put any effort to address my issue and concern. It is very hard to get to the texting part. I know it was existing but very hard to find it. And after finding 3 of your reps answer was similarly wrong, until I got the forth person who easily and quickly resolved the problem.

The process was easy from start to finish The process was easy to purchase the Groupon. Making an appointment was easy with many available times. The discount wasn’t steep but fair for the service. There were no surprise additional charges and the merchant made checkout very easy. The service was excellent and a good value.

Taking care of business The customer service department of Groupon took care of my funds in a timely manner. You see, I have had Groupon bucks on my account for some time and noticed quite a difference in the amount. I reached out with my concern. Soon after, I received an email about rating my recent experience. After looking further into my account, I discovered some specimen hacked into my account and stole my funds to go to Chuck E Cheese. I let the Groupon team know and they took care of recovering my funds and a password change quickly. I appreciated the promptness.

Avoid fake company deals I was annoyed that I had to talk to a customer service rep to get my money back. I bought a deal that was clearly put up by a defunct business. I wish Groupon was a little more proactive on removing offers from companies that are no longer in business. But I please that I got a refund and was able to buy the service from another company that was much open.