Tiaa
GBAnother source of unnecessary stress Please don't buy anything from Groupon unless you either want stress or are 100% sure (which nobody ever is). I accidentally bought the same deal twice, tried asking for refund via app but it wasn't working. Called the numbers provided, not working. Desperate for my money, I emailed 3 days after purchase, I only got automated responses. The case was never looked into. Days later when discussing something else with Groupon, I mentioned this case and I was told it'd be passed to a supervisor who refused to refund because I'd apparently approached then 15 days after purchase. When I pointed the fact that I'd sent emails, my case was apparently going to be reviewed based on the emails. Weeks later, have I got my refund? NO! Any communication regarding the matter? NO! Groupon, I asked for refund 3 days after purchase, please give me my £22.46 back. It may be a small amount but it's my hard earned money! Some good deals but customer service from Groupon makes them not worth it. I wanted a facial not stress!
customer
GBReturn Groupon I’m rating 5 only the last person I was texting with. But these last representative was number 4. Previous 3 did not put any effort to address my issue and concern. It is very hard to get to the texting part. I know it was existing but very hard to find it. And after finding 3 of your reps answer was similarly wrong, until I got the forth person who easily and quickly resolved the problem.
Becky M
GBGreat food and service We always enjoy dining at India's Kitchen III. The food is good, it has a nice quiet atmosphere and the server is absolutely delightful. We were pleased with her recommendations and will dine there again.
Ann
GBQuick remedy Got an immediate response to my informing Groupon that an item had been neither purchased nor redeemed by me. I was refunded the entire cost with no hassle. Great customer service!
Joshua Lofgren
GBAvoid fake company deals I was annoyed that I had to talk to a customer service rep to get my money back. I bought a deal that was clearly put up by a defunct business. I wish Groupon was a little more proactive on removing offers from companies that are no longer in business. But I please that I got a refund and was able to buy the service from another company that was much open.