Quick remedy Got an immediate response to my informing Groupon that an item had been neither purchased nor redeemed by me. I was refunded the entire cost with no hassle. Great customer service!

Groupon changed the terms of the deal… Groupon changed the terms of the deal after I had purchased it by informing me that none of the local locations could be used for an oil change. The only locations were several hours away. My emails to groupon support went unanswered. Finally, I did a chat session with a Groupon support person and they said nothing could be done and that person disconnected on me. On my second chat with Groupon support, they provided a credit in Groupon bucks.

The refund was not refunded to my Bank Groupon offered a refund for price match and confirmed several times that the amount was already issued and that it was the issue from my Bank. I complained several times with the bank and groupon for almost 5 weeks....long story, short story...they never gave me back the refund due to technical errors (that's what they said at the end) and finally the provided it in groupon bucks. They made me waste my time instead of solving the issue since the beginning.

What a unique experience What a unique experience. I have been wanting to try this for a long time. Our guide was excellent as was the staff explaining the process before we went in to the room. Love the final product & that I can say "I made that!"

Another source of unnecessary stress Please don't buy anything from Groupon unless you either want stress or are 100% sure (which nobody ever is). I accidentally bought the same deal twice, tried asking for refund via app but it wasn't working. Called the numbers provided, not working. Desperate for my money, I emailed 3 days after purchase, I only got automated responses. The case was never looked into. Days later when discussing something else with Groupon, I mentioned this case and I was told it'd be passed to a supervisor who refused to refund because I'd apparently approached then 15 days after purchase. When I pointed the fact that I'd sent emails, my case was apparently going to be reviewed based on the emails. Weeks later, have I got my refund? NO! Any communication regarding the matter? NO! Groupon, I asked for refund 3 days after purchase, please give me my £22.46 back. It may be a small amount but it's my hard earned money! Some good deals but customer service from Groupon makes them not worth it. I wanted a facial not stress!